My certification not showing in partner center

If the certification is still visible in the Microsoft Learn transcript but no longer appears in Partner Center, use this supported troubleshooting path:

1. Confirm the Learn profile is still linked in Partner Center.
   • Sign in to the Partner Center page for Learn profile linking.
   • Open the Microsoft Learn tab.
   • Verify the profile is still linked.
2. Check whether a recent link or unlink action occurred.
   • Frequent linking and unlinking affects how certifications, roles, and benefits eligibility are recognized in Partner Center.
   • Users can link or unlink an individual profile up to three times per year.
   • After each link or unlink, a 30-day cooldown applies before another change can be made.
3. Allow for synchronization time.
   • Certifications and assessments can take up to 10 days to appear in Partner Center after linking.
   • Newly earned certifications or credentials can also take up to 10 days to appear.
4. Verify the certification is present in the correct Learn profile.
   • In Microsoft Learn, open Profile > Transcript and confirm the certification is listed.
   • If multiple Learn profiles exist under different sign-in accounts, the certification might be under a different profile.
5. Confirm the correct account is being used in Partner Center.
   • In Partner Center, if work and personal accounts look similar, make sure the expected work account is selected when signing in.
6. If the profile is linked and the certification is still missing after the sync window, contact support.
   • For Learn profile linking problems, the guidance is to contact support if the issue continues after confirming at least one certification exists and the same Microsoft account is used.
   • For missing credentials or certification record issues, contact Microsoft Credentials Support.

Supported facts do not include backend investigation steps or a direct method to inspect synchronization status beyond the Partner Center linking page and the Learn transcript.

• Link your Microsoft Learn profile to Partner Center
• Link your Microsoft Learn profile to Partner Center
• Pages, capabilities, offers, or benefits aren't appearing in Partner Center
• Missing Exams or Certifications