Bing Places: Unable to verify or correct business address – verification methods are unusable

Alexandre DEL LUNGO 0 Reputation points
2026-08-20T13:45:16.7666667+00:00

Hello,

I am trying to recover access to our company's Bing Places listing, but I am completely blocked by the verification process because the information currently associated with the listing is incorrect.

Business: Patis Service Toulouse **

**The situation is as follows:

The business address currently displayed on Bing is incorrect.

The phone number associated with the listing is a voicemail number and cannot receive the verification PIN by SMS or phone.

Bing therefore asks us to verify the business using information that is precisely the information we need to correct.

Verification by mail is not a viable solution, because the letter would be sent to the wrong address.

This creates a complete verification loop: we cannot correct the address without verification, but we cannot complete verification because the address is incorrect.

This is not simply an administrative issue. Customers are currently being directed to the wrong address by Bing, which is causing real disruption to our business.

I first contacted Bing/Microsoft support on July 24, 2026, explaining the situation and offering to provide any documentation necessary to prove that we represent the business (company registration documents, proof of activity, photographs of the establishment, etc.).

I have still received no response nearly one month later.

Could someone from Microsoft/Bing please advise:

How can we have the incorrect address manually corrected?

How can we complete an alternative verification of ownership when the available verification methods rely on incorrect information?

Is there a way to have this case escalated directly to the Bing Places support team?

Is there a Microsoft support ticket or case number that can be created for this issue?

I understand that Microsoft Q&A may not have direct access to modify Bing Places listings. However, I am posting here because the normal support route has not resulted in any response after almost one month.

We are ready to provide official company documentation immediately to prove ownership and the correct business address.

Any help in getting this case in front of the appropriate Bing Places team would be greatly appreciated.

Thank you.

Bing | Other
Bing | Other

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  1. AI answer

    2026-08-20T13:45:37.32+00:00

    This scenario typically requires Bing Places support intervention rather than self-service changes.

    The supported path is:

    1. Sign in to Bing Places for Business.
    2. Use the Bing Places support/contact option while signed in so the team can review the listing details tied to the account.
    3. In the request, state that:
      • the listed address is incorrect,
      • the phone number on file is unusable for verification,
      • mail verification cannot work because it would go to the wrong address,
      • the listing is sending customers to the wrong location,
      • documentation is available to prove ownership and the correct address.
    4. Ask support to correct or review the listing manually and to help remove the verification deadlock.

    If the listing appears in Bing Maps, a fallback option is to use the listing feedback flow and report it as incorrect or a duplicate where that option is available.

    For Bing Places, the context indicates these public support entry points:

    If only postal verification is shown in the dashboard, there is no supported self-service bypass in the provided guidance. In that case, requesting support through the signed-in support channel is the recommended route.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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