Microsoft Rewards points automatically redeemed for charity via Give Mode without permission

Trey 0 Reputation points
2026-08-20T13:08:44.8866667+00:00

Hello,

My account was recently affected by a system issue where "Give Mode" was automatically enabled without my consent. As a result, approximately 4,500 of my hard-earned Microsoft Rewards points were automatically redeemed and donated to charity without my permission.

I have since turned Give Mode off, but my point balance was severely drained. I would appreciate it if a support agent could look into this system glitch and issue a one-time courtesy point restoration to my account.

Thank you for your time and assistance.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

0 comments

1 answer

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-08-20T13:09:03.99+00:00

    Give Mode can cause a different Rewards balance to appear when it is turned on. If points were donated through Give Mode and a point restoration is being requested, the available path is to contact Microsoft Rewards Support for account review.

    Use the Microsoft Rewards support form here: Contact us

    If submitting the case, include:

    1. That Give Mode was enabled unexpectedly.
    2. The approximate number of points affected: 4,500.
    3. That Give Mode has already been turned off.
    4. A request for a one-time courtesy restoration and account review.

    There is no documented self-service option in the provided material to reverse a donation or restore points directly from the Rewards dashboard.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.