Microsoft Rewards points automatically redeemed for charity via Give Mode without permission

Trey 0 Reputation points
2026-08-20T13:08:44.8866667+00:00

Hello,

My account was recently affected by a system issue where "Give Mode" was automatically enabled without my consent. As a result, approximately 4,500 of my hard-earned Microsoft Rewards points were automatically redeemed and donated to charity without my permission.

I have since turned Give Mode off, but my point balance was severely drained. I would appreciate it if a support agent could look into this system glitch and issue a one-time courtesy point restoration to my account.

Thank you for your time and assistance.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. AI answer

    2026-08-20T13:09:03.99+00:00

    Give Mode can cause a different Rewards balance to appear when it is turned on. If points were donated through Give Mode and a point restoration is being requested, the available path is to contact Microsoft Rewards Support for account review.

    Use the Microsoft Rewards support form here: Contact us

    If submitting the case, include:

    1. That Give Mode was enabled unexpectedly.
    2. The approximate number of points affected: 4,500.
    3. That Give Mode has already been turned off.
    4. A request for a one-time courtesy restoration and account review.

    There is no documented self-service option in the provided material to reverse a donation or restore points directly from the Rewards dashboard.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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