Hi,
Sending help right away.
I am unsure what certificate means here. Could you clarify a bit? Or attach a screenshot of the issue.
To attach a screenshot, see below:
- Press Windows key + Shift + S together on the keyboard. The screen will dim with overlay. Drag the pointer to take a screenshot.
- The screenshot will be copied to the clipboard. Please press Ctrl+V in the editor to paste it, then confirm to attach the image.
Alternatively, you can press the PrtScn key on the keyboard, if it exists, to directly copy the Entire screen, which you can paste using CTRL+V.
I look forward to hearing from you to get the results of the troubleshooting.