Whenever I try to enroll for Windows ESU it says I'm underage, Even though I'm not.

Nyamiah .T 0 Reputation points
2026-08-20T00:03:20.3766667+00:00

My Windows 10 PC offers me the Extended Security Updates enrollment option, but I cannot complete the enrollment because It says that I'm underage and need an adult to enroll? I've seen that this is not just happening to me but other Windows 10 pc owners. Please help, thank you.

Windows for home | Windows 10 | Extended Security Update (ESU)
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  1. Thoura Sopheak Nanta 655 Reputation points
    2026-08-20T02:33:12.1533333+00:00

    Hi @Nyamiah .T

    Log in into https://account.microsoft.com/ with the Microsoft account your computer is linked to.

    Go to Your info, make sure your date of birth is correct with your age. if it isn't, change it.

    If your account is a part of a Microsoft family group, the family organizer may need to remove the account or update the DOB info.

    Best regards,

    Nanta

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  2. Carl-L 21,480 Reputation points Microsoft External Staff Moderator
    2026-08-20T09:00:34.6733333+00:00

    Hello Nyamiah .T,

    Welcome to Microsoft Q&A forum.

    This could cause by your account settings or whether or not you are in a family group. Changing your date of birth might not help here, since as I know Microsoft no longer let it instantly affect your account permission to prevent real children abuse this to bypass authentication.

    For this, aside from the suggestion the other user give you, you can also create a new adult account and let it enroll in the ESU program, the update is computer wide, so you can stay updated even in your original profile.


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