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A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
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Hi u201917025,
I wanted to follow up on the issue and see if there have been any developments since our last communication.
Please let me know if there are any updates or if there's anything else I can assist with.
Looking forward to hearing from you.
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I have the same issue. It's only starting in the last couple of days. I have tried your advice but unfortunately it hasn't worked. Any other ideas?
Hi Stu,
I've found that there is currently an ongoing Microsoft service incident affecting some users who access OneNote on iOS devices. The symptoms including the message that the notebook has been deleted or moved, are consistent with this incident.
Your IT administrator can review the latest status, affected services, available workarounds, and Microsoft’s progress by opening the issue ID OP1454727 via Service health - Microsoft 365 admin center.
The engineering team is aware of this issue and is actively working toward a resolution. Based on the latest update, the recent change has already been broadly reverted across the Production environment. If the recovery continues as expected, you should be able to use OneNote normally again soon.
In the meantime, please continue using OneNote on the web, Windows, or Android, since those platforms appear to be working normally.
Hi u201917025,
Thank you for sharing your concern.
Based on the error, OneNote is likely trying to open a notebook that has been moved, deleted, or is no longer accessible with your current work or school account.
Please try the following:
Sign in to OneDrive app using the same work account > Go to My Files > Notebooks folder and check whether the notebook is still listed.
If the notebook is missing, verify whether it was moved, deleted, or if your access has been removed.
If the notebook exists, reset OneNote on your iPad:
Go to Settings > OneNote
Enable Delete All Notebooks and Delete Login Credentials.
Note: Please rest assured that this process only removes locally stored notebook data from your device. It won't delete any notebooks stored in OneDrive or SharePoint. However, any unsynced changes that exist only on the device may be lost. With this in mind, please consider proceeding with this step.
Reopen OneNote and sign in again.
Alternatively, if possible, you can also try opening OneNote on the web and check whether you can access the notebook there.
Please let me know the outcome after trying these steps, and I'll be happy to assist you further.
If you have any questions or need further support, please don’t hesitate to reach out at any time.
Thank you for your patience and understanding.