Pending points not credited after 1 month

Pending referral points are not credited instantly. Referral points can take 2 to 5 weeks to be credited, and pending points remain pending until the referral searches are verified. There is no publicly defined verification timeline beyond that.

Since it has already been over 1 month, the supported next step is to contact Microsoft Rewards Support and ask for an account review.

What to do:

1. Go to the Microsoft Rewards support form.
2. Explain that the referral points have remained pending for more than a month.
3. Include the details already identified: the pending total increased from 4,008 to 9,406, the referrals completed searches on PC using Microsoft Edge, and no VPN was used.
4. If a previous support case exists and there has been no response after 7 business days, submit another request and include the earlier case reference.

Also make sure the account is not being affected by Rewards policy issues that can block earning or redemption, such as:

• using a VPN
• earning or redeeming across multiple countries/regions
• using bots, macros, or automated methods
• maintaining multiple accounts

Only Microsoft Rewards Support can review the account and determine why the pending referral points have not moved to earned points.

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