Open case with Data Protection Team No Solution - Tenant Lock Out - 57 days and counting.

NE420 35 Reputation points
2026-08-19T08:30:19.7566667+00:00

After nearly two months of waiting, repeated emails, multiple escalations, and open-ended responses, I remain locked out without a resolution or a clear plan of action. I mistakenly created conditional rules and MFA settings, and now I am locked out. I have 3 important domains locked within the tenant.

I am deeply disappointed, exhausted, and desperate to end this situation. I have done everything requested of me and reached out to every level of Microsoft support available. Despite my efforts, no one has taken sufficient ownership of this case to restore my access or provide a final technical determination. I don't know where to look for help. Cases have been opened, transferred, closed, and I created an alternative tenant for transfer. Nothing is moving.

I have been patient and cooperative, but I cannot continue receiving open-ended updates while my business remains trapped in this situation. I need a responsible person to take ownership, provide a final answer and help me bring this nightmare to an end. Can someone guide me on what to do?

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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