My streak and pulzze dissapoint in my bing

Chí bảo Huỳnh 40 Reputation points
2026-08-19T04:56:22.78+00:00

Title: Question about multiple Microsoft Rewards accounts in one household

Hello everyone,

I would like to ask for clarification about Microsoft Rewards rules. In my household, we have 5 members (father, mother, myself, sister, and younger sibling). Each of us created our own Rewards account with a unique email and phone number. We used them normally without any intention of breaking the rules.

Recently, some accounts were restricted or had streaks reset. I suspect this happened because I used a VPN on my phone for watching movies, not for Rewards activities. Since multiple accounts were accessed on the same device, the system may have flagged this as suspicious.

My questions are:

  1. Is it allowed for 5 real family members in the same household to each have their own Rewards account?
  2. Will using the same device or internet connection cause problems, even if each account belongs to a real person?
  3. What is the best practice to avoid suspension in the future?

I want to make sure we follow the rules correctly. Thank you for any advice from the community

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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Answer accepted by question author
Vikki-T 10,015 Reputation points Microsoft External Staff Moderator
2026-08-19T10:27:42.33+00:00

Hi Chí bảo Huỳnh,

Having several genuine family members using separate Microsoft Rewards accounts does not necessarily mean that the accounts are violating the program rules. However, using a VPN may cause location or time-zone inconsistencies, which could affect streak tracking or trigger additional account checks. To reduce the chance of further problems, each family member should manage only their own account and avoid accessing Microsoft Rewards while a VPN or proxy is active.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests or ideas. Therefore, we cannot determine from the forum exactly why the accounts were restricted or restore the affected streaks.

For an account-specific review, each affected family member should contact Microsoft Rewards Support while signed in to their own account. When submitting the request, they should include the exact restriction message, when the streak was reset, and mention that a VPN was active on the shared device, even though it was not intentionally used for Rewards activities.

Please avoid sharing account details, phone numbers, or other personal information publicly in this thread. Thank you so much for your understanding. 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  1. AI answer

    2026-08-19T04:56:43.15+00:00
    1. Yes. The documented limit is a maximum of 6 accounts per household associated with one phone number. With 5 real family members using separate accounts and unique phone numbers, that setup is within the stated household limit.
    2. The official guidance does not say that sharing the same device or internet connection by itself is prohibited. However, accounts can be flagged for suspicious activity if Microsoft detects behavior that looks abusive. Documented policy issues include:
    • using a VPN or proxy that conceals the true location
    • using bots, macros, or other automated methods
    • trying to earn or redeem points from outside the current market/region
    • maintaining multiple user accounts improperly

    Community guidance also notes that multiple accounts using the same device, IP address, or Wi‑Fi network can sometimes be flagged as suspicious, even when the accounts belong to different household members.

    1. Best practices to reduce the chance of restrictions or streak resets:
    • Do not use a VPN or proxy while earning or redeeming Rewards points.
    • Use only genuine manual searches and avoid rapid, back-to-back searches, spam-like queries, bots, macros, or automation.
    • Redeem only in the same region as the Microsoft account and do not redeem while traveling in another market.
    • Use a valid non-VoIP phone number for verification.
    • Keep account information accurate.
    • For streaks specifically, avoid using a device with a different time zone, because streaks are based on the device time zone.
    • If possible, avoid behavior that looks unusual across family accounts, such as many redemptions in a short time.

    If an account is already restricted or suspended, the documented next step is to contact Microsoft Rewards Support for review.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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