Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
my gift card for Microsoft 365 has been redeemed however it is saying I need to pay for my subscription
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kylie raitt
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my gift card for Microsoft 365 has been redeemed however it is saying I need to pay for my subscription, it was purchased 18 July 2026 | Order number 6178784851 - however when I'm logging into word it is saying that I need to pay for another subscription
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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EmilyS726 264.9K Reputation points Independent Advisor2026-08-18T21:48:58.2333333+00:00 Hello
Was it a gift card you purchased from third party and then redeemed it to your Microsoft account?
What macOS version are you using?
When you installed the app, did you install from Apple App store, or from Microsoft? Have you tried signing out and back in?
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