Active PAYG subscription still has zero Claude Opus 5 and Fable 5 quota while backend tier remains Free Tier

Hello,

I need a concrete backend diagnosis for an active Pay-As-You-Go subscription, rather than another generic capacity response.

The Transformation Guild has an active US web-direct Azure PAYG subscription. Fresh ARM checks confirm:

• Subscription state is Enabled
• quotaId is PayAsYouGo_2014-09-01
• spendingLimit is Off
• The billing account is active
• Supported Foundry resources exist in East US 2 and Sweden Central
• GPT-5-mini has been deployed successfully, and Cost Management records legitimate billable Foundry usage

However, all requested Claude quota pools remain at zero:

• Claude Fable 5 Global Standard: 0 TPM
• Claude Opus 5 Global Standard, Hosted on Anthropic: 0 TPM
• Claude Opus 5 Global Standard, Hosted on Azure: 0 TPM
• Claude Opus 5 US Data Zone Standard, Hosted on Azure: 0 TPM

We requested 400,000 ITPM for Claude Fable 5 using an East US 2 resource, explicitly accepted Sweden Central and partial approval, and the request was declined. Subsequent Claude Opus 5 requests also did not produce any live quota.

A fresh quota-tier backend check now returns:

• currentTierName: Free Tier
• assignmentDate: August 17, 2026
• nextTierName: Tier 1
• upgradeAvailabilityStatus: Available
• upgradeApplicableDate: August 22, 2026 at 13:05 UTC
• tierUpgradePolicy: OnceUpgradeIsAvailable

Microsoft's current Claude documentation lists a PAYG allocation for Opus 5, but this verified PAYG subscription shows 0 instead of the documented baseline:

https://learn.microsoft.com/en-us/azure/foundry/foundry-models/concepts/claude-models

One denial advised us to select more regions or wait 30 days. However, after the exact Opus 5 Global Standard model is selected, the Customer Voice form hides and clears the Region field. This makes the instruction to select more regions impossible to follow through the form.

Could Microsoft please answer these specific questions?

1. Is this subscription expected to remain on Free Tier until the upgradeApplicableDate, and should it automatically move to Tier 1 after that date?
2. Will Tier 1 provide the documented Opus 5 baseline, or is Claude quota controlled by a separate gating process?
3. Why does an active PAYG subscription show 0 for Opus 5 when Microsoft documentation lists a PAYG default allocation?
4. Is the blocker quota tier, Anthropic eligibility, Marketplace entitlement, regional capacity, account standing, or another backend flag?
5. Why does the denial recommend selecting more regions when the form removes the Region field after the Global Standard model is selected?
6. Can Microsoft manually review the subscription and provide the documented baseline or the highest available partial Claude allocation?

We understand that 400,000 ITPM cannot be guaranteed when capacity is constrained. We are asking for a precise diagnosis, a supported remediation path, and a clear explanation of why a verified PAYG subscription with supported resources and legitimate billable Foundry usage still has zero quota for both requested Claude models.

Thank you.