Microsoft Store: All updates and downloads are either stuck on queue or fail mysteriously. If I do one individually it downloads for a bit and then fails.

Joseph Pereira 45 Reputation points
2026-08-18T12:41:08.9333333+00:00

My laptop is galaxy book 6 ultra and I got it literally 2 days ago. So a lot of updates are happening at the same time. But this is unacceptable since because of this store all my apps remain outdated. I tried all the steps like msreset.exe, deleting old local cache of the store. Even win socket, ip reset etc network stuff but none is fixing the issue

Screenshot 2026-08-18 180621

Windows for home | Windows 11 | Microsoft Store
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Answer accepted by question author
David-M 125.2K Reputation points Independent Advisor
2026-08-18T18:15:56.35+00:00

Great! Glad to help.


Just a quick side note regarding IPv6: that "No Internet access" status usually stems from a local router configuration or an ISP (Internet Service Provider) limitation.

If your ISP enables full IPv6 support in the future, if you replace your router, or if you connect to a network that supports it, you can easily re-enable it at any time by going back into your Wi-Fi adapter properties, checking the "Internet Protocol Version 6 (TCP/IPv6)" box, and clicking OK.


Best regards.

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Answer accepted by question author
David-M 125.2K Reputation points Independent Advisor
2026-08-18T13:13:20.0166667+00:00

Hi. I'm David, and I'm happy to help you.


To be able to assist you better, please clarify the following:

  • Do you have a third-party antivirus installed? If yes, which one?
  • Do you have any VPN software installed? (Even if it's not running at the moment) If yes, which one?

Also. What is the current "OS Build" of your Windows 11?

  • Press "Windows + R", type winver, and click OK.

If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Be sure to censor your email address if it appears. The Microsoft Q&A is public.


Looking forward to your reply.

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  1. AI answer

    2026-08-18T12:41:33.5566667+00:00

    Since wsreset.exe, cache deletion, and network reset steps were already tried, use this order next:

    1. Finish Windows Update first Go to Start > Settings > Windows Update > Check for updates and install everything available, then restart the PC. Microsoft notes that if Windows was recently updated, a restart may be required before Store installs work.
    2. Update Microsoft Store itself Open Microsoft Store > Library > Get updates. If the Store update starts installing automatically, let it complete before retrying app downloads.
    3. Repair or reset the affected apps Use the Windows app repair/reset option for apps that are stuck or failing. This is one of the supported fixes for Microsoft Store app problems.
    4. Reinstall affected apps from Library In Microsoft Store > Library, find the app and select Install again.
    5. Run the Windows Store Apps troubleshooter Go to Start > Settings > Update & Security > Troubleshoot > Windows Store apps > Run the troubleshooter.
    6. Check whether Microsoft Store is blocked by policy or network filtering On some devices, Microsoft Store can be blocked by policy. A common policy is RemoveWindowsStore, which prevents opening the Store. Also verify that firewall or proxy settings are not blocking the endpoints required for Microsoft Store and Windows Update.
    7. Try installing with winget Search for the app:
         winget search <App name>
      
      Install it:
         winget install <App name>
      
    8. If the Store package registration is damaged, re-register Microsoft Store First check whether Store is installed for the account in a non-elevated PowerShell:
         Get-AppxPackage *Microsoft.WindowsStore*
      
      Then check whether the package exists on the machine in an elevated PowerShell:
         Get-AppxPackage *Microsoft.WindowsStore* -AllUsers
      
      If the package exists, register it for the user with:
         Add-AppxPackage -RegisterByFamilyName -MainPackage Microsoft.WindowsStore_8wekyb3d8bbwe
      
      Important: do not use an elevated PowerShell window for the final registration command unless the goal is to register the app to the administrator instead of the user.
    9. If the PC is brand new, allow the initial update wave to complete A new Windows 11 device often has Windows updates, Store updates, and app updates all running close together. After completing Windows Update and restarting, retry the Store updates one by one.

    If Microsoft Store itself still shows “Something went wrong” after these steps, use Contact Support from Microsoft Support.


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