Azure Data Factory - self-hosted integration runtime - missing metrics in Data Factory (v2) overview

Question

Azure Data Factory - self-hosted integration runtime - missing metrics in Data Factory (v2) overview

von Euw Barbara 21

We just noticed, that the metrics from the self hosted integration runtime, like Integration Runtime CPU or Integration Runtime Memory are missing.
The last metrics, we have are from Apr. 29 of this year (around 6:00 CEST) - before this time, we have all the information.
adfmetrics

Any idea why this metrics disappeared? No changes were done from our site...

Smaran Thoomu 495 Reputation points Microsoft External Staff Moderator

2026-08-18T12:56:18.11+00:00

Hi @von Euw Barbara
Could you please connect with us via private message and share the required details so that we can assist you further with this issue?
Rukshan edirisinghe 165 Reputation points

2026-08-20T18:44:11.8+00:00
Hi@von Euw Barbara ,

These metrics haven't been removed; they're still supported for Data Factory, so this is a data collection gap and not a deprecation.

The reason only CPU and Memory stopped is that they come from the SHIR nodes themselves, while PipelineRuns and ActivityRuns come from the factory service. So the issue is on the node side.

Check these:

Go to your Data Factory resource, Monitoring > Metrics, and chart "Integration runtime CPU utilization" split by NodeName. If it's blank here too, the node stopped reporting. If data shows, only the Overview tile is stale.

Check the SHIR version and whether an auto update happened around 29 Apr. Auto updates roll out about every quarter without any action from you, which matches your timing.

On the SHIR machine, confirm the Integration Runtime service is healthy and check the IR event logs around that date. Broken Windows performance counters stop CPU/memory reporting while data movement keeps working.

If Metrics Explorer is also empty and the node looks fine, open a support ticket to check the telemetry from the service side.

Reference: https://learn.microsoft.com/en-us/azure/data-factory/monitor-data-factory-reference
von Euw Barbara 21 Reputation points

2026-08-21T06:12:48.9933333+00:00

The metrics in ADF are also empty.

We upgraded the SHIR on Apr. 14th 2026 - after this upgrade we still had the metric-data until Apr. 29
The SHIR is healthy.

I can't check the EventLog for April, as we don't have this data anymore.

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Smaran Thoomu 495 Reputation points Microsoft External Staff Moderator

2026-08-18T12:56:18.11+00:00

Hi @von Euw Barbara
Could you please connect with us via private message and share the required details so that we can assist you further with this issue?
Rukshan edirisinghe 165 Reputation points

2026-08-20T18:44:11.8+00:00

Hi@von Euw Barbara ,

These metrics haven't been removed; they're still supported for Data Factory, so this is a data collection gap and not a deprecation.

The reason only CPU and Memory stopped is that they come from the SHIR nodes themselves, while PipelineRuns and ActivityRuns come from the factory service. So the issue is on the node side.

Check these:

Go to your Data Factory resource, Monitoring > Metrics, and chart "Integration runtime CPU utilization" split by NodeName. If it's blank here too, the node stopped reporting. If data shows, only the Overview tile is stale.

Check the SHIR version and whether an auto update happened around 29 Apr. Auto updates roll out about every quarter without any action from you, which matches your timing.

On the SHIR machine, confirm the Integration Runtime service is healthy and check the IR event logs around that date. Broken Windows performance counters stop CPU/memory reporting while data movement keeps working.

If Metrics Explorer is also empty and the node looks fine, open a support ticket to check the telemetry from the service side.

Reference: https://learn.microsoft.com/en-us/azure/data-factory/monitor-data-factory-reference
von Euw Barbara 21 Reputation points

2026-08-21T06:12:48.9933333+00:00

The metrics in ADF are also empty.

We upgraded the SHIR on Apr. 14th 2026 - after this upgrade we still had the metric-data until Apr. 29
The SHIR is healthy.

I can't check the EventLog for April, as we don't have this data anymore.

Answer 1

Hi @von Euw Barbara
Thank you for the details, and apologies for the delay and inconvenience this issue has caused.

Based on the information you provided, we have further investigated the issue. Since the SHIR is healthy and the Integration Runtime metrics are also missing directly under Data Factory > Monitoring > Metrics, this does not appear to be limited to the Overview page or an issue with the SHIR node itself.

We have identified a known issue affecting Self-hosted Integration Runtime metrics in the Switzerland North region. The issue started around April 29, 2026, which aligns with the timeline you reported. Our investigation has confirmed that the affected Integration Runtime metrics are not currently being emitted by the Data Factory service in this region, while other Data Factory metrics continue to be available.

We have engaged the relevant product/monitoring teams and the issue remains under investigation. At this time, there is no confirmed fix or ETA available.

You do not need to repeat the SHIR checks or provide the April Event Logs at this stage, as the current investigation points to a service-side metric emission issue rather than a problem with your SHIR configuration.

We understand that these metrics and alerts are important for monitoring the health of your SHIR environment, and we apologize for the continued impact. We will continue to track this with the product team and share an update as soon as we have further information regarding a fix or mitigation.

Thank you for your patience and understanding.