Microsoft Support is just AI bots that repeat the same thing over and over. I want to speak to a human being regarding my faulty device case number 7105398379

Ask Microsoft to:

Escalate the case to a human supervisor/manager.

Have the case manually reviewed rather than handled solely by automated support.

Microsoft's current support documentation confirms that service can involve repair or replacement depending on the product and region, and that newer Surface devices increasingly have repair options for components including displays.

Post your issue tagging @MicrosoftHelps with your SR number, device model, and a short factual summary — not a rant.

You stated "this is completely unfair considering the age of the computer its a brand new device" - Microsoft offers a 60 day return - see https://www.microsoft.com/en-us/store/b/returns If you are outside the US, there may not be a return button on your order and you'd need to contact Sales Support https://support.microsoft.com/en-us/support/ (scroll down)

If you bought from a different retailer, you would need to check their return policy. But if this is a brand new device as you state, your best option is to return for full refund and repurchase.

No one if these forums can look up case numbers.