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For a blocked or restricted Pearson VUE exam scheduling account, the supported path is to contact Microsoft Credentials / Certification support. If the scheduling flow shows ERROR_VUE_WIDE_BLOCK or an unexpected error after failed payment attempts, that typically indicates the Pearson VUE account is blocked and Pearson VUE support must lift the block.
Use one of these support channels:
- Microsoft Certification Support: https://aka.ms/CertificationSupport
- Credentials support help page: https://learn.microsoft.com/en-us/credentials/support/help
- Microsoft Certification Support Forum: https://trainingsupport.microsoft.com/en-us/mcp/forum
Relevant details to include in the support request:
- MCID
- Registered profile details
- The exact error shown during scheduling
- Whether multiple failed payment attempts occurred
- That the issue occurs when transferring to Pearson VUE
Do not post personal account details publicly.
References:
- Microsoft Build Cloud Skills Challenge May 2022: Free Certification Exam
- Getting Unexpected Error while trying to schedule a Microsoft certification exam through Pearson Vue - Microsoft Q&A
- How to schedule an exam ? - Microsoft Q&A
- Exam schedule error - Microsoft Q&A
- Unexpected Error while scheduling AZ900 with Pearson VUE - Microsoft Q&A
- Getting this error while registering for a Microsoft certification. - Microsoft Q&A