Partner Center account not provisioned — no workspace, blank Legal info & Identifiers, cannot create support ticket

Adam Jeenings - Elastic Admin 0 Reputation points
2026-08-18T04:11:59.4733333+00:00

I enrolled in the Microsoft AI Cloud Partner Program several days ago. Sign-up completed ("Your account is ready") and I have a work account and organisation, but the partner account has not provisioned:

  • Home shows no workspace (only "My access").
  • Account settings → Legal info and Identifiers are both completely blank.
  • No Partner ID (PGA/MPN) has been generated.
  • I cannot create a support ticket: the Contact support form's Workspace dropdown shows "No results found," so Problem type and Browse topics stay locked.
  • This has persisted for several days. I've tried multiple browsers (standard and private) with tracking protection and extensions disabled, so it isn't a rendering issue.

Could a moderator please escalate this to Partner Center Operations to re-provision the account?

Details:

Microsoft Partner Center | Other
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