I ordered a laptop and it shows pending after many days- not a payment issue

Ashley Grierson 0 Reputation points
2026-08-17T22:41:23.1+00:00

I ordered a laptop with delivery set for tomorrow. In my account the order shows as pending and I can see the credit card I paid with. I have no alerts that there are any issues with the payment, delivery address etc. I have the order number and no way to get in contact with a real person to figure out what the issue is.

Help.

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  1. S.Sengupta 32,021 Reputation points MVP Volunteer Moderator
    2026-08-18T00:06:44.0166667+00:00

    Microsoft Store purchase/order issues in the U.S., Microsoft currently lists:

    1-800-642-7676

    Microsoft Sales Support, available Monday–Friday, 6 AM–6 PM Pacific Time.

    Microsoft's own order-tracking page says that when an order is still Processing, it hasn't shipped yet, and tracking generally appears after shipment.

    However, what you are describing is a little more concerning because:

    Delivery is supposedly tomorrow

    Order still says Pending

    You can see the credit card/payment method

    You have not received an alert about payment failure

    You have not received an address/verification problem

    You have the order number

    That doesn't automatically mean something is wrong, but with delivery scheduled for tomorrow, I would absolutely have Microsoft check the order internally.

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