Missing USB dongle - Can microsoft program a new one for me?

Jim Goebel 20 Reputation points
2026-08-17T17:57:10.6533333+00:00

Hi, I have a Microsoft 800 series wireless keyboard and 1000 series wireless mouse. Their details are:

Keyboard:

Series 800, Model 1455

 P/N: [Moderator note: PII removed]

 S/N: [Moderator note: PII removed]

 PID: [Moderator note: PII removed]

Mouse:

Series 1000, Model 1454

 P/N: [Moderator note: PII removed]

 PID: [Moderator note: PII removed]

As I notice that there is a lot in common between the mouse and keyboard numbers I wondered if you could use this information to program a new USB dongle for my keyboard and mouse, in a similar manner in which I can get a new door lock cut for my car keys by giving the car manufacturer my car VIN number.

Now there's a challenge - can you take it up?

If you require any more information please let me know.

Regards

Surface | Accessories | Surface mice and keyboards
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Answer accepted by question author
Lychee-Ng 28,290 Reputation points Microsoft External Staff Moderator
2026-08-18T08:33:02.55+00:00

Hi Jim Goebel,

Please note that our forum is a public platform, and we will modify your question to hide private, identifiable information in the description. Kindly ensure that you hide such details the next time you post to protect personal data.

I can get why you want to get a new dongle, given that it's such a small thing while keyboard and mouse are still in good condition. Your idea (and comparison) is interesting, but to not waste your time, the answer is No: The serial numbers and PIDs you supplied cannot be used to program a new USB dongle.

  1. This is Microsoft Q&A, a community support forum for technical issues. It means the contributors here are users like you, having no abilities to help "programming" your USB dongle.
  2. The numbers you provided identify the devices' hardware, but they cannot be used like a vehicle VIN to create a replacement receiver. What you gave are more like the car's license plate.
  3. In addition, Microsoft has not mentioned a method to create, reprogram, or generate a replacement dongle from the Product ID, PID, serial number, or any other information printed on the devices.

Overall, public information regarding this indicates that these receivers are uniquely paired and are not user-replaceable or reprogrammable.

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  1. Jim Goebel 20 Reputation points
    2026-08-17T18:02:30.03+00:00

    The AI answer is what I expected, but it doesn't address my question at all. Can you program a new dongle with the above supplied information?

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  2. Jim Goebel 20 Reputation points
    2026-08-21T11:56:06.8233333+00:00

    I thought that that's probably what you'd say, but it was worth asking the question. I spent 2 1/2 hours on the phone to MS on August 17th trying to get them to answer the same question. I was passed to 5 different people, all of whom didn't know the answer. I was finally given a web page link which I've yet to follow.

    The question was quite a simple one really, but trying to find someone who could give me a definitive answer proved not to be so easy. The help desks all appear to relate to software (unsurprisingly) and questions relating to hardware manufacture and production (let alone record keeping) are not catered for. In my case it's a pity, but from MS's standpoint understandable as it would be so rarely, if at all, used by customer services/technical support.

    I enjoyed giving you all something else to think about.

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