For the Windows 11 update problem and the “end of service” message, use this order:
- Run the Windows Update troubleshooter.
- In Windows 11, go to Start > Settings > System > Troubleshoot > Other troubleshooters.
- Find Windows Update and select Run.
- Restart the device when it finishes.
- Then go to Start > Settings > Windows Update > Check for updates.
- Check free storage space.
- Windows needs at least 16 GB free for 32-bit or 20 GB free for 64-bit to upgrade.
- If storage is low, free space first and try the update again.
- If updates are stuck at 0% or 100%:
- Restart the PC.
- Check the internet connection at Start > Settings > Network & Internet > Wi‑Fi.
- Reconnect if needed, then try Check for updates again.
- If the install reaches a high percentage and does not finish:
- Go to Start > Settings > Windows Update > Check for updates again.
- Run the Windows Update troubleshooter again.
- Remove common upgrade blockers before trying again:
- Disconnect nonessential external hardware such as USB drives, printers, scanners, speakers, and external hard drives.
- Temporarily uninstall non-Microsoft antivirus software.
- Uninstall nonessential or outdated software that could block the upgrade.
- If the device says the current Windows 11 version has reached end of service and no newer version is offered in Windows Update:
- This usually means the installed version is old and a newer feature update must be installed manually.
- A commonly recommended method is to use the Windows 11 ISO and run Setup.exe from within Windows to perform the upgrade.
- If Windows Update still fails, use the advanced reset steps.
- Warning: These steps require administrator permissions and command-line work.
- Open Command Prompt as administrator and run these commands one at a time:
net stop bits
net stop wuauserv
ren %systemroot%\softwaredistribution softwaredistribution.bak
ren %systemroot%\system32\catroot2 catroot2.bak
net start bits
net start wuauserv
- Restart the PC after the commands complete.
- If update errors continue, repair disk errors.
- Warning: This requires administrator permissions.
- Open Command Prompt as administrator and run:
chkdsk /f C:
- Restart when prompted.
For the Start menu error itself, the available guidance here does not include a Start menu-specific repair. Since the Start menu issue and Windows Update failure are happening together, completing the Windows upgrade first is the supported path available here.
- Windows Update Troubleshooter
- Troubleshoot problems updating Windows
- Get help with Windows upgrade and installation errors
- Troubleshoot problems updating Windows
- What does it mean for Windows to reach the end of service? - Microsoft Q&A
- Why is my Windows 11 Version 22H2 saying it has reached the end of service? - Microsoft Q&A