retrieving password

Bob Sudbury 20 Reputation points
2026-08-17T14:36:05.8366667+00:00

How do I recover my password to sign in to this account. I have misplaced my book of passwords and can't sign in.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
0 comments
Answer accepted by question author
Lester Bernard Reyes 84,725 Reputation points Independent Advisor
2026-08-17T15:16:00.43+00:00

Hi, I'm Bernard. I'm happy to help!

Unfortunately, if you do not have the password, the option is to reset the password by following the steps below:

Method 1. Recover a Microsoft account by resetting the password:

Go to this link: https://go.microsoft.com/fwlink/?linkid=2273955 and follow the prompt to reset the password.

For reference: https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

 

Method 2. If you cannot reset the password or are unable to verify the account, I recommend submitting a recovery form:

https://account.live.com/acsr

Please complete the form and expect a reply within a couple of days.

Was this answer helpful?

1 person found this answer helpful.
0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-08-17T14:36:19.4033333+00:00

    If this is a Microsoft account password, use the password reset flow:

    1. On the sign-in page, select Forgotten your password?
    2. If that page is no longer open, use Reset password, enter the account username, and select Next.
    3. Choose where to receive the verification code.
    4. Enter the requested email or phone details, then select Get code.
    5. Enter the verification code.
    6. Create a new password.

    If no verification option is available, or the listed email/phone is no longer accessible, use the sign-in helper tool.

    If signing in to Windows itself is the issue:

    • For a Microsoft account on the PC, use I forgot my password from the Windows sign-in screen.
    • For a PIN, use I forgot my PIN.
    • For a local account, use the local account password reset guidance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.