Could you please clarify the following:
- Is the FSA required to be signed/accepted by the customer?
- If yes, what is the required signing/acceptance method—electronic signature, DocuSign, or manually signed document?
- Can the CSP simply download the FSA from Partner Center and provide the PDF to the customer, or is there a specific Partner Center workflow that must be followed?
- Once the customer accepts/signs the FSA, does the partner need to upload or record the executed document anywhere in Partner Center?
- Does Microsoft require any prior approval before the CSP provides the FSA to the customer?
- The FSA states that it is “effective upon Customer’s Acceptance.” Could you please confirm what constitutes valid customer acceptance?
- Does it required any action from Partner side as well?