MS Partner Center Account Settings

For a Rejected legal business profile in Partner Center, the supported next step is to correct the legal profile details in Partner Center and resubmit them.

1. Sign in to Partner Center.
2. Go to Settings > Account settings.
3. Open Legal info or, in the new experience, Account management.
4. Select the legal business profile for the CSP reseller or partner account.
5. Select Update next to the company name or address.
6. Correct the legal information so it matches the formal business registration records exactly. The company name should be free of spelling errors and abbreviations.
7. Select Submit. The legal identity is reassessed only for the information that changed.

Important details for this scenario:

• If the verification state is Rejected, Partner Center indicates the verification could not be completed successfully.
• For a reseller enrolled in MAICPP and a CSP indirect reseller tenant, the documented action for Rejected status is to select Fix now on the Legal info page and update the legal profile information.
• For CSP indirect reseller accounts, only a Global admin can update the legal company name.
• If a Global Admin/Account Admin is unable to change the company name, create a support request and attach a HAR file/PSR showing the error.
• If the verification remains Pending for more than five business days, create a support request in Partner Center.
• The overall verification status can be checked on Account settings > Legal info. Detailed status is available through Verification Summary.

One limitation is documented: if this is a CSP partner account, the country/region associated with the legal address can't be changed because it is tied to the tenant, services, and billing currency.

References:

• Help indirect resellers accept the Microsoft Partner Agreement
• Verify or update your company profile information
• Understand the verification process in Partner Center