up one wireless mouse installation

Try these steps in order:

1. Check power on the mouse
   • Make sure the mouse has batteries installed correctly.
   • If it is rechargeable, charge it with the USB cable that came with it.
   • Turn the mouse on and check whether any light appears.
2. Reconnect the USB receiver
   • Unplug the wireless receiver.
   • Wait about 10 seconds.
   • Plug it back into a USB port.
3. Try a different USB port
   • Move the receiver to another USB port on the laptop.
   • If a USB hub, dock, port replicator, or KVM switch is being used, remove it and connect the receiver directly to the laptop.
   • If possible, test ports on both sides of the laptop.
4. Check for a reset or sync button
   • Look on the bottom of the mouse for a Reset button.
   • Some wireless devices also have a reset button on the USB receiver.
   • Pressing it disconnects and reconnects the wireless connection.
   • If the mouse has a sync button, use it to resync with the receiver.
5. Reduce interference
   • Keep the mouse and receiver away from cordless phones, mobile phones, and other wireless devices.
   • Keep them off metallic surfaces.
   • Keep the mouse and receiver at least 3 feet from other wireless devices.
6. Test whether the mouse works on another PC
   • If it does not work on another PC either, the mouse may need to be replaced.
   • Some devices need the correct driver installed when tested on another PC.
7. Check for driver updates in Windows
   • In the taskbar search box, type check for updates and open Check for updates.
   • Under Windows Update, select Check for updates.
   • Also open Device Manager, find the mouse or related device, open Driver, and select Update Driver.

If the mouse is working but Windows still shows a low signal warning, that message can be hidden. Warning: the documented method uses a registry change, so it should only be used if the mouse already works correctly and the warning keeps appearing.

• Mouse and keyboard problems in Windows
• Your wireless mouse or keyboard does not respond or you receive a “The wireless <device name> signal quality is low” error message