how get rid of blue box on acer computer it keeps jumping around

DEREK STONE 40 Reputation points
2026-08-16T22:29:49.6866667+00:00

my acer computer has suddenly begun to use a blue box that keeps jumping around and changing size. how can i get rid of it?

Windows for home | Previous Windows versions | Accessibility
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Answer accepted by question author
Clary-N 15,745 Reputation points Microsoft External Staff Moderator
2026-08-17T06:17:56.5833333+00:00

Hi DEREK STONE,

Thank you for your post. When you have a chance, please review the suggestions provided in the AI Answer first and let me know whether any of them help.

I'd also like to gather a few more details:

  • Can you share a screenshot or photo of the blue box?
  • Does the blue box appear on the desktop or only when a specific program is open?
  • Is it constantly moving on its own or does it move when you press keys on the keyboard or use the touchpad/mouse?
  • Which version of Windows are you running? You can press Windows key + R, type winver and share a screenshot of the result.

The screenshot will help determine whether this is related to an accessibility feature, display issue, Acer software or another Windows component.

I look forward to your update. Once you provide the requested information, I'll be happy to take a closer look and suggest the most appropriate next steps.

If you have extra questions about this answer, please click "Comment".  

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Answer accepted by question author

AI answer

2026-08-16T22:30:16.3733333+00:00

Try these checks in order:

  1. Press Ctrl + Shift + Esc to open Task Manager.
    • If the blue box flickers or moves along with the rest of the screen, the problem is likely the display driver.
    • If Task Manager looks normal while the rest of the screen has the blue box, the problem is more likely an app.
  2. Reset the graphics driver.
    • Press Windows key + Ctrl + Shift + B.
    • If that does not help, restart the PC.
  3. If it looks like a display driver issue, fix the display driver in Device Manager:
    • Search for Device Manager from the taskbar and open it.
    • Expand Display adapters.
    • Right-click the display adapter and choose one of these:
      • Update driver
      • Properties > Driver > Roll Back Driver > Yes if the issue started after a recent Windows Update
      • Properties > Driver > Uninstall Device
    • Restart the PC after rollback or uninstall.
    • Note: rolling back or uninstalling a driver requires administrator privileges.
  4. If it looks like an app issue, uninstall recently added or suspicious apps:
    • Go to Start > Settings > Apps > Apps & features.
    • Select the app and choose Uninstall.
    • Restart after each uninstall and check whether the blue box is gone.
  5. If the box appears to be tied to Acer software, remove the Acer utility that can show on-screen overlays:
    • Go to Settings > Apps > Installed apps.
    • Search for Quick Access Service or related Acer Quick Access entries.
    • Uninstall them.
    • Restart and check whether the box stops appearing.
  6. If the box only appears when touching the touchpad or seems to jump around on its own, check touchpad gesture settings:
    • Open Start > Settings > Devices > Touchpad.
    • If the PC has a precision touchpad, under Three-finger gestures change Launch Windows Search to Nothing.
    • If not, open Additional Settings, find the touchpad software, and disable the three-finger tap gesture.

If the screen is hard to use while troubleshooting, starting in safe mode can help when uninstalling the display driver.

AI-generated content may be incorrect. Read our transparency notes for more information.

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