Can not deploy a model with the error message about unusual activity

Yuya Yamashita 0 Reputation points
2026-08-16T19:52:31.2933333+00:00

I'm using a Visual Studio Enterprise Subscription and tried to deploy a model on Foundry.

I faced the error message and seems like I need to reach out to the support team but it didnt allow without upgraded support plans (DEVELOPER, STANDARD, PROFESSIONAL DIRECT) and this support plan purchase is not available for this subscription type.

Error message:

715-123420: Our system has detected this request as unusual activity for your account. If you are confident this is in error, please contact support.

I appreciate any help to resolve this issue!

Microsoft Foundry
Microsoft Foundry

A unified Azure platform for creating and managing AI models, agents, and applications with built‑in enterprise security, monitoring, and governance

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  1. Allan Solomon Mejia 7,585 Reputation points
    2026-08-16T21:54:41.1766667+00:00

    Hello @Yuya Yamashita

    The error 715-123420 – “Our system has detected this request as unusual activity for your account” is generally not a model configuration, quota, or RBAC issue. Similar cases have been identified by Microsoft moderators as a platform-level risk/fraud protection block that requires backend review.

    Since you're using a Visual Studio Enterprise subscription and Azure isn't allowing you to purchase a technical support plan, repeatedly changing the model, region, SKU, or recreating the Foundry resource is unlikely to clear this restriction.

    Microsoft moderators have handled similar cases where users couldn't create a paid support request by escalating the issue from Microsoft Q&A for internal review.

    I recommend providing the following information to a Microsoft moderator privately if requested:

    • Subscription ID
    • Foundry/Azure OpenAI resource ID
    • Tenant ID
    • Region
    • Model you attempted to deploy
    • UTC timestamp of the failed deployment
    • Error code 715-123420
    • Correlation/Request ID, if available

    Do not post subscription details, access keys, tokens, or other sensitive information publicly.

    You can also try Azure Portal → Help + support → Create a support request and select a subscription/billing-related issue if available. However, because this particular error requires service-side review, the important part is getting the case routed to the appropriate Microsoft backend team. Microsoft staff have confirmed in similar cases that 715-123420 can require internal engineering assistance to review and unblock the deployment.

    So, given that your subscription doesn't permit purchasing the required support plan, I would ask a Microsoft moderator on this thread to initiate or facilitate the backend escalation.

    Please "Accept the Answer" if this information helped you. This will help us and others in the community as well.

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