the format of my replies to email suddenly changed, how do I get it back

Question

the format of my replies to email suddenly changed, how do I get it back

Richard Loewenstein 0

When I replied to emails in the past, I got a blank message field with my signature. Now I get the email that I wish to reply to at the top and my signature duplicated at the bottom underneath my original message. Help.

HJL 0 Reputation points

2026-08-20T05:14:47.69+00:00

I've found a solution that works on my Mac - the last line of my Signature included a link to an internet address - as soon as I deleted the link it worked fine and the Signature went up into the correct place in my reply email. I then edited the signature again and added the link back in - and it still works fine. Hope this might help you!
Chloe-V 12,610 Reputation points Microsoft External Staff Moderator

2026-08-20T23:13:04.3766667+00:00

Hi HJL

Thank you for sharing your findings and for taking the time to update the thread.

Hopefully this workaround will help other users experiencing the same behavior on Mac. We appreciate you posting the solution.

1 answer

Your answer

HJL 0 Reputation points

2026-08-20T05:14:47.69+00:00

I've found a solution that works on my Mac - the last line of my Signature included a link to an internet address - as soon as I deleted the link it worked fine and the Signature went up into the correct place in my reply email. I then edited the signature again and added the link back in - and it still works fine. Hope this might help you!
Chloe-V 12,610 Reputation points Microsoft External Staff Moderator

2026-08-20T23:13:04.3766667+00:00

Hi HJL

Thank you for sharing your findings and for taking the time to update the thread.

Hopefully this workaround will help other users experiencing the same behavior on Mac. We appreciate you posting the solution.

Answer 1

Hi Richard Loewenstein

I understand that the reply layout in New Outlook for Mac has changed and that your signature is now appearing twice, including underneath the original message.

Please try resetting the signature assigned to replies:

In Outlook, select Outlook > Settings > Signatures.
Under Choose which signature appears, select the affected email account.
Set For replies or forwards to None, then close and restart Outlook.
Return to the same setting and select your preferred signature again.
Open a test reply and confirm that only one signature is inserted.

The original email appearing below the area where you type your reply is the normal reply layout. If the signature is still duplicated, please remove any duplicate signature entries and recreate the signature before assigning it again to replies and forwards.

Please let me know whether the issue continues after trying these steps.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Chloe-V 12,610 Reputation points Microsoft External Staff Moderator

2026-08-17T23:46:12.8433333+00:00

Hi Richard Loewenstein

May I know if you have got any chance to check my answer? I am glad to help if you have any other questions.