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I have made an account aside from this one where i created a .onmicrosft.com account.
When i was setting up my private domain mail adresses to be used as users, i changed my primary account to that own domain one. However I can't login on that because there was no password.
And when i want to login with my .onmicrosoft.com account, it says it doesn't exist and therefore I can't login.
Now i have received an invoice for 25 subscriptions and I can't even login to that account to cancel it.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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unfortunately this does not work. Once i say i'm a global administrator it asks for the linked domain. Once i spell it it just ends the call every time.
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If you have tried phone support and it's not working, please follow this link to create a trial tenant: https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-business-basic?msockid=3eb6980b5c6860e63a588d0c5d1761d6 - after that you will be able to access to Microsoft 365 Admin Center to raise the ticket
Assuming that you have already created an account after registering a free trial and you can go to Microsoft 365 admin center and click "Help & support" icon to raise your ticket.
Please mention that you are raising ticket on behalf of the affected tenant that you do not have access to.
On the other hand, if you do create the trial and it resolves the issue, please remember to cancel the subscription afterward to avoid any related charges.
Use the same article to cancel the subscription on your original tenant.
Please note that this forum is not Microsoft support, this is a user-to-user support forum. Therefore, I cannot directly escalate this for you. However, I can guide you how to contact Data Protection team.
Hi @SVH21
In this situation, you will need to contact Data Protection team. They can help you regain access to your trial tenant.
Please visit the following page and reach out to phone number via: Customer service phone numbers - Microsoft Support
From what I know, you will need to get past the initial AI system to reach the live support team. You can refer to the guide below for tips on how to get through more easily:
Please try and let me know how it goes.