Try these steps in order:
- Turn off audio enhancements.
- In Windows 11: Start > Settings > System > Sound.
- Under Output, select the audio device in use.
- Select Audio enhancements and turn them off.
- Test audio again at higher volume.
- In Windows 10: right-click the Volume icon > Sounds > Playback tab > select the audio device > Properties > Enhancements tab > select Disable all enhancements > OK.
- Change the default audio format.
- In Windows 11: Start > Settings > System > Sound > select the output device > Advanced > under Default format, choose a different format, then test.
- In Windows 10: right-click the Volume icon > Sounds > Playback tab > select the audio device > Properties > Advanced tab > change Default format and test.
- Update or reinstall the audio driver.
- Open Device Manager.
- Expand Sound, video and game controllers.
- Right-click the audio device and select Update driver.
- Restart the PC.
- If the issue continues, uninstall the audio driver and reinstall the latest version from the device manufacturer’s website.
- Restart Windows audio services.
- Press Start, type services.msc, and press Enter.
- Right-click Windows Audio and select Restart.
- Right-click Windows Audio Endpoint Builder and select Restart.
- Test audio again.
- If the issue is broader than distortion at high volume, run the Windows audio troubleshooter in the Get Help app.