There's an error when I try to redeem gift card.

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Hello Imani

I understand that unable to Redeem a Gift Card must be very difficult, in order to troubleshoot with this error please follow:

1. Check Region setting:

• Go to Microsoft Account and check whether the region settings are matching with your actual country or not
• Make sure not to use any VPN, or any add-on that is blocking or alternating your IP address.

1. Refresh Microsoft Rewards session:

• Please logged out your account and logged back in then check back with Redeem Rewards

3. Clear Microsoft Edge cache:

From your screenshot, I can see that you're using Microsoft Edge to redeem your Rewards, please try:

• Press Ctrl + Shift + Delete simultaneously and clear out cache and cookies
• Open Incognito tabs and try to Redeem again.

4. If Edge still shows up the same error, please try to redeem the gift cards using other browser such as Firefox, Chrome,... Or you can also try to access Microsoft Rewards through internet browser on your phone.

If all those steps fail, I would advise you submit a support request to Microsoft Rewards Support since we Moderators do not have any tools not access to investigate futher.

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