importing contacts

Question

importing contacts

Ric Fredricks 0

New Outlook has Contacts but cannot send & receive while Outlook Classic can send

& receive but has no contacts - How do I import contacts into Outlook classic?

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Answer recommended by moderator

Ric Fredricks 0

I just wasn't getting the menus. Somehow, I was able to solve it myself thanks

Jayden-P 2,760 Reputation points Independent Advisor

2026-08-19T19:43:12.5366667+00:00

Good to hear that, if you need anything else from me, please feel free to ask. If possible, you can share how did you solve it, this will help other people who may encounter the same behavior in the future.
Ric Fredricks 0 Reputation points

2026-08-21T23:07:38.8233333+00:00

I ran through so many menus that I lost track of them. I would have a tough time retracing my steps, sorry

h
Jayden-P 2,760 Reputation points Independent Advisor

2026-08-21T23:17:44.17+00:00

That's fine. I appreciate it.

1 additional answer

Your answer

Jayden-P 2,760 Reputation points Independent Advisor

2026-08-19T19:43:12.5366667+00:00

Good to hear that, if you need anything else from me, please feel free to ask. If possible, you can share how did you solve it, this will help other people who may encounter the same behavior in the future.
Ric Fredricks 0 Reputation points

2026-08-21T23:07:38.8233333+00:00

I ran through so many menus that I lost track of them. I would have a tough time retracing my steps, sorry

h
Jayden-P 2,760 Reputation points Independent Advisor

2026-08-21T23:17:44.17+00:00

That's fine. I appreciate it.

Answer 1

Jayden-P 2,760 Independent Advisor

Hi @Ric Fredricks

If you want to directly import contact from New Outlook to Classic Outlook, you can refer to the AI answer for manual method to export .csv file. Import or export contacts in Outlook using a .csv file

Additionally, what type of account are you using in Outlook (Microsoft 365/Exchange, POP/IMAP, etc.)?

Normally, if the contacts are stored on the mail server (for example, Microsoft 365/Exchange or Outlook.com), the contacts should automatically sync across both New Outlook and Outlook Classic when the same account is added.

Also, I want to let you know in New Outlook, you can go to View and there will be a sync option. Screenshot 2026-08-15 at 23.49.45

Ric Fredricks 0 Reputation points

2026-08-17T18:31:49.32+00:00

sync does nothing
Jayden-P 2,760 Reputation points Independent Advisor

2026-08-17T18:39:16.4133333+00:00

The sync option will refresh and retrieve the update from the server again. If you contact is not on server, then it won't be able to load your contact. The point is this sync option behaves like send & receive button in Classic Outlook.

Are you able to see your contact now? If not, what type of account are you using in Outlook (Microsoft 365/Exchange, POP/IMAP, etc.)?

If you are using Exchange account, go to Outlook web and check if you can see you contacts there under People. If yes, that means New Outlook is having problem retrieving your contacts, try remove and re-add account.
Jayden-P 2,760 Reputation points Independent Advisor

2026-08-18T08:51:24.5133333+00:00

Have you checked the provided answer? Any update would be great.
Ric Fredricks 0 Reputation points

2026-08-18T19:57:33.12+00:00

I didn't get your menus starting off with "manage contacts" thanks for your efforts
Jayden-P 2,760 Reputation points Independent Advisor

2026-08-18T20:09:13.6066667+00:00

You can find the button Export contacts on the ribbon, like the screenshot below:
Jayden-P 2,760 Reputation points Independent Advisor

2026-08-19T17:09:42.22+00:00

Are you able to export now? Do you need anything else? If yes, please feel free to reach out.