power poimt application error

zahrah pertiwi 0 Reputation points
2026-08-15T15:52:12.4733333+00:00

the power point application cannot be opened due to an error

Microsoft 365 and Office | PowerPoint | For education | Windows
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  1. Ivory 1,160 Reputation points Independent Advisor
    2026-08-15T16:13:23.8633333+00:00

    Hi zahrah,

    To help narrow down this PowerPoint error and find the exact cause, could you share a few more details:

    • Are there any specific error codes? Does the popup include a specific error code, crash report prompt, or mention a corrupted template/add-in?
    • When does the error occur? Does it happen immediately when launching the PowerPoint app itself, or only when you try to open a specific presentation file?

    Once I have a clearer understanding of your current situation, I’ll be happy to assist you with greater accuracy. Please feel free to share any additional details you believe are relevant. Screenshots are especially helpful and much appreciated.

    Thank you for your patience and your understanding. If you have any additional questions, please feel free to reach out. 

    I'm looking forward to your reply. 

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  2. AI answer

    2026-08-15T15:52:28.2033333+00:00

    Try these Windows PowerPoint checks in order:

    1. If the error appears when opening a specific presentation, check whether Windows blocked the file:
      • Open File Explorer.
      • Find the PowerPoint file.
      • Right-click it > Properties.
      • If Unblock appears near the bottom, select Unblock > Apply > OK.
      • Try opening the file again.
    2. If PowerPoint itself opens but one file will not open, the file may be corrupted or in an older format:
      • Ask for another copy of the file if it was received by email or copied from external media.
      • If the file is an old PowerPoint 95 file, open it in PowerPoint 2003/2002/2000/97 and use File > Save As > Presentation (*.ppt), then open it again in a newer version.
    3. If PowerPoint shows errors after upgrading from Windows 7 to Windows 10 and the version is Office 2013, update Office:
      • Open an Office 2013 app.
      • Go to File > Account > Update Options > Update Now.
      • After updating, the version should be 15.0.4745.1002 or later.
    4. If PowerPoint hangs or freezes when opening, test for software conflicts with a selective startup. This is an advanced step intended for advanced computer users.
    5. If the issue continues, contact Microsoft Support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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