Visio and Project don't work after upgrading to Win11

Foster Rachel 0 Reputation points
2026-08-15T12:38:41.27+00:00

after you Win10 to Win11 outlook no longer works crashes. So I did online restore as suggested from which point VIsio and Project Professional 2021 stopped working.

I contacted microsoft support they told me to contact you

Microsoft 365 and Office | Visio | For business | Windows
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  1. Demi Nguyen 1,665 Reputation points Independent Advisor
    2026-08-15T13:02:49.1266667+00:00

    Hello Foster Rachel,

    To better understand the issue and identify the next troubleshooting steps, please help provide the information below:

    1/ Could you please describe the exact error you are experiencing? If possible, please provide a full screenshot of the error message, including the entire application window and any error codes displayed on the screen.

    2/ When you mentioned that you performed an "online restore", could you please clarify which method was used?

    • Microsoft Support and Recovery Assistant (SaRA)
    • Office Quick Repair
    • Office Online Repair
    • Another repair or recovery method

    For reference, the available Office repair options are described in the Microsoft article below: Repair an Office application | Microsoft Support

    3/ Please provide the following version information:

    • Windows 11 version (for example: 23H2, 24H2, 22H2)
    • Office version
    • Visio version (if installed)
    • Project version (if installed)

    The version information can typically be found under: File > Account > About

    4/ If the problem is specifically affecting Visio or Project, please try the following steps:

    • Uninstall Visio/Project
    • Restart the computer. Then reinstall Visio/Project using the Microsoft account that originally redeemed or was assigned the license.
    • Open Visio/Project. Navigate to File > Account
    • Check whether the product displays "Activation Required" or any licensing-related message

    If any activation message appears, please provide a screenshot.

    Once the requested information and screenshots are available, I will review the details and continue the investigation accordingly.

    Kind regards,

    Note: Please follow the steps in documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. AI answer

    2026-08-15T12:38:54.0866667+00:00
    1. Make sure Office is fully up to date, then continue troubleshooting in order. Microsoft’s guidance for "stopped working" errors is to install the latest Office updates first.
    2. Repair the Office installation from Windows 11:
      • Right-click Start > Installed apps.
      • Find the Microsoft 365 or Office product.
      • Select the ... menu > Modify.
      • If the install is Click-to-run, choose Online Repair > Repair. This is more thorough than Quick Repair.
      • If the install is MSI-based, choose Repair > Continue.
      Note: this repairs the entire Office suite, even if only Visio or Project is failing.
    3. Check Windows and device drivers, because older drivers can break Office apps after an OS upgrade:
      • Start > type settings > Windows Update.
      • Select Check for updates.
      • Install available updates.
      • If the issue continues, update these drivers from the device manufacturer: video card, printer, mouse, and keyboard.
      • On laptops, also check the laptop manufacturer site for updated device-specific files.
    4. If the apps still show "stopped working," use Microsoft’s guided support for Office problems.
    5. If more help is needed, contact Microsoft support from the Office support pages:
      • Go to the relevant Help Center.
      • At the bottom of the page, select Contact Us.
      • Type Contact Support in the Tell me what you want to do box.
      • Select Contact Support.
    6. Support availability depends on the product type:
      • Microsoft 365 subscriptions include chat and call back support.
      • Office 2021 one-time purchase includes chat and call back for activation only.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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