Sending, receiving, and organizing email in Outlook.com
Yes—those symptoms match a compromised Outlook/Outlook.com mailbox more closely than a recent Outlook change.
The strongest indicators are:
- Incoming mail going straight to Deleted Items.
- Unexpected bounce or spam-related delivery problems on sent mail.
- These issues can be caused by malicious rules, forwarding, blocked senders, sweep rules, or the Ignore feature being left active on conversations.
Recommended checks:
- Secure the account first
- Change the account password.
- Enable multi-factor authentication.
- Review recent sign-in activity for anything unfamiliar.
- Check mailbox rules in Outlook on the web
- Go to Settings > Mail > Rules.
- Remove any rule that deletes messages, moves messages to Deleted Items, or forwards mail unexpectedly.
- This is important because malicious rules can remain even after a password change.
- Check forwarding settings
- Review Mail forwarding settings and remove any forwarding address that was not intentionally configured.
- Check blocked senders and junk settings
- In Outlook on the web, go to Settings > Mail > Junk email.
- Remove legitimate addresses or domains from Blocked senders and domains.
- If needed, unblock entries that should not be there.
- Check for Sweep rules
- In Outlook on the web, go to Settings > Mail > Sweep.
- Delete any suspicious sweep rules.
- Check whether conversations are being ignored
- If messages from a thread are going directly to Deleted Items, open Deleted Items, select a message from that conversation, and use Stop Ignoring Conversation.
- Outlook can automatically move future messages in an ignored thread to Deleted Items.
- Check junk deletion behavior in classic Outlook
- If classic Outlook is also in use, open Home > Junk > Junk E-mail Options.
- On the Options tab, clear Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder.
- Otherwise, suspected junk can be deleted instead of going to the Junk folder.
About the outgoing mail being rejected as spam:
- The accepted guidance in the provided material is to first verify the account has not been compromised.
- Review recent sent items for unusual messages and remove suspicious rules or forwarding.
- If Gmail is rejecting mail as spam, that can align with a compromised account sending unwanted mail.
If the issue continues after removing rules and securing the account, use the Outlook community/support paths for deeper investigation.
- How to stop my Outlook email from sending spam messages, as my emails are not being delivered - Microsoft Q&A
- All incoming email now loads to deleted folder - Microsoft Q&A
- ******@outlook.com spam emails and attaching to actual emails - Microsoft Q&A
- Spam emails in junk - Microsoft Q&A
- Filter junk email and spam in Outlook
- Messages in an e-mail thread are automatically moved to the Deleted Items folder
- Junk e-mail messages are permanently deleted