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I need to renew my subscription for 365 Personal. I have tried many times for weeks to resolve this issue. I have followed all the instructions online and cannot resolve this issue online. I need to have a person from Microsoft support. My account states that I have my subscription for 365 Personal thru Google Play, however, when I go to Manage my subscription, 365 Personal does not show in the Google Play list. I want to have my Microsoft 365 Personal subscription directly thru Microsoft. I have updated my payment method in my Microsoft account previously and thought that it would be charged the 9.99 monthly charge, but it does not. I cannot resolve this without a real person.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I need to talk to a real person at Microsoft support.
This is not helping. I need to talk to someone at Microsoft support.
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Hi David Burk,
I understand how frustrating this must be, especially after you have already spent weeks following the available instructions and are specifically trying to speak with a support representative.
Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot access subscription or billing back-end systems or make changes to an individual account. My role here is limited to providing technical guidance based on the information shared.
Since your subscription is currently identified as having been purchased through Google Play, updating the payment method in your Microsoft account will not automatically transfer its billing to Microsoft. Subscriptions purchased through a third-party provider are normally managed through that provider. Before purchasing a new subscription directly from Microsoft, the current subscription status should be reviewed to avoid overlapping subscriptions or duplicate charges.
As you have already tried the online instructions and need account-specific billing assistance, please contact Microsoft Support. Sign in with the Microsoft account associated with Microsoft 365, select Microsoft 365, describe the issue and then choose Contact Support or Chat with a support agent in your web browser when that option appears.
When contacting the agent, explain that the account identifies Google Play as the billing provider, but the subscription is not visible in the Google Play subscription list and that you want to renew directly through Microsoft.
I know this isn’t the news you were hoping for, but I wanted to make sure you received the most accurate guidance for your situation. Please avoid posting your email address, payment details, or order information publicly in this forum. Thank you so much for your understanding.
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