Hi, good day!
Before troubleshooting, could you confirm
When did this issue start? Did the icons work normally before?
Did you recently install a Windows update or make any system changes?
Have you already tried any of the troubleshooting steps suggested by the AI?
In the meantime, please try restarting Windows Explorer
Press Ctrl + Shift + Esc to open Task Manager.
Select the Processes tab.
Scroll down and look for Windows Explorer
Right click then select Restart.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.