Unable to sign into OneNote on iPad Pro with student school account

Question

Unable to sign into OneNote on iPad Pro with student school account

Adrienne 0

Hello, it is the beginning of the school year, and I am looking to use OneNote again this year to annotate notes, as I did last year. However, I am currently unable to sign in to OneNote app on my iPad Pro. I do not think the problem is my account since I am able to sign in to OneNote on my cell phone and my laptop both on the app and the web version. I have tried resetting the app, uninstalling and reinstalling it without any success. I have tried to sign in multiple times after restarting my iPad. When I try to sign in, I have no error message but I am still not signed in; instead, the “sign in with your account” pop up shows up. When I select my account, it takes me right back to the “sign in with your account” pop up again; it’s a circular loop without any signing in. I have tried to sync my account to no avail. How can I fix this?

Jo Raabe 0 Reputation points

2026-08-18T08:29:31.5033333+00:00

I have the same problem. The workaround with logging in to another app first worked.

1 answer

Your answer

Jo Raabe 0 Reputation points

2026-08-18T08:29:31.5033333+00:00

I have the same problem. The workaround with logging in to another app first worked.

Answer 1

Dear Adrienne,

There is an ongoing incident affecting users who try to sign in to OneNote build 16.112.717.0 or later on iOS devices. The issue is being tracked under OP1454727, and Microsoft is working on a fix.

User's image

In the meantime, try signing in to another Microsoft 365 app on the iPad, such as PowerPoint, and then sign in to OneNote again. Alternatively, you can use OneNote on the web.

For further details, please review this incident report in the Service health - Microsoft 365 admin center. If you are the end-user, please contact your school's IT administrator. They can verify the status of the service incident for your tenant and submit a technical support ticket to Microsoft to prioritize a fix. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

I am truly sorry for the inconvenience this has caused. If you have any questions or need further assistance, please feel free to share them in the comments so I can continue to support you. Thank you for your patience and understanding. Wishing you all the best.

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