I need help with my subscription, and retrieve "Translate" which completely disappeared.

Desmond Fountain 0 Reputation points
2026-08-14T16:10:17.0633333+00:00

WE have need to translate many French documents. I have been using this function for years.

On the settings page, this option has greyed out along with several other features and I am unable to solve the problem.

I also tried to upgrade and add my wife to the subscription and have failed.

I am a senior and was hoping to speak with someone at Microsoft... but alas... this option is a thing of the past..... A Bot says look it up and Goodbye!

Artificial stupidity insists I add a nonexistent CHILD!

Microsoft 365 and Office | Translator | For home
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  1. Jeronimo Fuerte 45,760 Reputation points Independent Advisor
    2026-08-14T16:54:34.14+00:00

    Sorry to hear that you are having trouble with this situation. To help you better, could you please share more information about this? Is this happening on a Windows device or a Mac? Did this start after you made changes to the device?

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