Xbox PC Error，0x8009030D，Windows 10 Professional

清玄散人 20 Reputation points
2026-08-14T14:04:00.0066667+00:00

I can't log in and keep getting an error message. How can I fix this?image

Windows for home | Windows 11 | Microsoft Store
Answer accepted by question author
Clary-N 15,745 Reputation points Microsoft External Staff Moderator
2026-08-15T07:17:00.53+00:00

Hi 清玄散人,

Before moving on to more advanced troubleshooting, I recommend giving the AI Answer's suggestions a try to see whether any of those steps help resolve the sign-in error.

If the issue persists, please test with a new Windows user profile:

  1. Open Settings > Accounts > Family & other users.
  2. Under Other users, select Add someone else to this PC.
  3. Choose I don't have this person's sign-in information > Add a user without a Microsoft account.
  4. Create a temporary local account and complete the setup.
  5. Sign out of your current account and sign in to the new profile.
  6. Open the Microsoft Store and Xbox app, sign in with the same Microsoft account, and check whether the error still occurs.

If sign-in works in the new profile, the issue is likely related to the original Windows user profile. If the same error occurs in the new profile, I highly recommend performing an in-place repair upgrade of Windows 10 to repair Windows components that may be affecting Microsoft account authentication.

Please also note that Windows 10 reached end of support on October 14, 2025. As a result, Microsoft no longer provides free security updates, bug fixes or technical support for Windows 10. If your device is eligible, I recommend upgrading to Windows 11.

Please keep me updated on the outcome and I'll be happy to continue assisting.

If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Was this answer helpful?

1 person found this answer helpful.

1 additional answer

Sort by: Newest
Most helpful Newest Oldest

  1. AI answer

    2026-08-14T14:04:17.5666667+00:00

    Try these steps in order:

    1. Sync the system clock.
      • Open Settings > Time & Language > Date & Time.
      • Turn on Set time automatically and Set time zone automatically.
      • Select Sync now.
    2. Repair or reset the Xbox app.
      • Open Settings > Apps > Installed apps.
      • Find Xbox.
      • Open Advanced options.
      • Select Repair first. If that does not help, select Reset.
    3. Reset related apps as well.
      • In Settings > Apps > Installed apps, repeat Repair or Reset for Microsoft Store and Gaming Services.
    4. Clear stored Xbox credentials.
      • Open Credential Manager from Start.
      • Select Windows Credentials.
      • Under Generic Credentials, remove entries that start with or contain Xbl.
      • Restart the PC and try signing in again.
    5. If sign-in problems continue, check Microsoft Store basics.
      • Press Windows key + R.
      • Run wsreset.exe.
      • Then check Windows updates and Microsoft Store app updates.
      • Also verify time and location settings are correct.
    6. If the issue appears to affect the Windows profile, test profile recovery steps.
      • If Windows shows messages like “We can’t sign in to your account” or signs in with a temporary profile, restart into Safe Mode, sign in with the original profile, then restart normally and try again.
      • Important: files created while using a temporary profile can be lost after sign-out, so save that work first.
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.