Camera Issue

Try these steps in order:

1. Check whether another app is using the camera
   • Close apps that may use the camera, such as Skype, FaceTime, browser tabs, or other meeting apps.
   • If using an external camera, unplug it and plug it back in.
   • Restart the device.
2. Make sure Teams and the device are up to date
   • Install the latest Windows or macOS updates.
   • In Teams, check for app updates and make sure the latest Teams version is installed.
3. Test the camera in Teams
   • In Teams, select Settings and more at the top right.
   • Go to Settings > Devices.
   • Under Audio Settings, select Make a test call.
   • Review the results summary after the test call.
   • Note: test calls are not available in Teams on the web.
4. If using Windows, check camera permissions
   • Open Settings > Privacy & security > Camera.
   • Turn on Let apps access your camera.
   • Turn on Microsoft Teams (work or school).
   • If already on, turn it off and back on.
   • Also make sure Let desktop apps access your camera is turned on, because Teams is a desktop app.
   • If camera access is greyed out, an administrator must enable it.
5. If using macOS, check camera permissions
   • Open System Settings.
   • Select Security & Privacy.
   • Under Privacy, select Camera.
   • Make sure Microsoft Teams (work or school) is selected.
   • Close apps and restart the device.
6. If using Teams on the web, allow camera access in the browser
   • Edge: Settings and more > Settings > Cookies and site permissions > Camera > turn on Ask before accessing (recommended).
   • Chrome: Settings > Privacy and security > Site settings > Permissions > Camera > select the correct camera and set Sites can ask to use your camera.
   • Safari: Preferences > Websites > Camera > set When visiting other websites to Ask or Allow.
   • Firefox: Settings > Privacy & Security > Permissions > Camera > Settings > allow access for the Teams site, then refresh Teams.
7. If Windows still does not detect the camera correctly
   • Check camera drivers and update them.
   • Also verify antivirus or third-party security software is not blocking camera access.
8. If the camera still fails
   • If using Teams in a Virtual Desktop Infrastructure, contact the IT admin.
   • If browser or device settings are managed by policy, contact the IT admin.
   • If the issue appears to be hardware-related, contact the device manufacturer.

• My camera isn't working in Microsoft Teams
• My camera isn't working in Microsoft Teams
• My camera isn't working in Microsoft Teams
• Camera doesn't work in Windows
• Troubleshoot device features in Microsoft Teams on the web
• Troubleshoot device features in Microsoft Teams on the web