Xbox Wireless Headset Warranty Service Issue

I have an Xbox Wireless Headset that Microsoft currently shows as under warranty. I have already gone through the Device Service and Repair process, but I am unable to complete a service order.

When I create the order, the system accepts my device, issue type, and address. However, when I select the option to send the headset in for service, I receive the following message:

“There are no service options available. For further assistance, contact us.”

Unfortunately, selecting “Contact Us” sends me to the Xbox AI support assistant, which tells me it cannot assist with this issue or create the repair. I have tried multiple support options and have been unable to reach a live representative.

At this point, I just need assistance getting my under-warranty headset serviced. I would greatly appreciate assistance from a live representative so I can get this resolved.