How to get refund for game pass

For PC Game Pass, use Microsoft account and Xbox refund paths depending on what is available:

1. Check Order history at https://account.microsoft.com/billing/orders.
2. If the charge shows Cancel item, cancel it there.
3. If there is no Cancel item option, the charge has already been billed.
4. For Xbox digital purchases, go to Request a refund for digital games, sign in, select the item, choose Request a refund, enter the reason, and submit.
5. Refund requests can take up to 72 hours to process. Refunds that are approved are generally returned to the original payment method within 3–5 business days.

If the refund option does not appear on the Xbox refund page, contact Microsoft Store Support. The context also notes that digital goods are generally not refundable unless the offer or applicable law says they are eligible.

If the charge is unfamiliar, review it on the Manage your payments page instead of filing a chargeback first. The chargeback guidance warns that repeated misuse can be considered fraud.

References:

• Get a refund for apps and games purchased from Microsoft Store
• Cancel an order or pre-order from Microsoft Store
• View your Microsoft Store order history
• What is a chargeback?