since last update i have no sound on laptop

richard worrall 0 Reputation points
2026-08-13T10:51:01.7533333+00:00

since I done last windows up date I have no sound coming out of speakers on laptop

i have realtek high definition audio sound card

Windows for home | Other | Windows update
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  1. AI answer

    2026-08-13T10:51:18.3433333+00:00

    Since the problem started after a Windows update and the laptop uses Realtek audio, the supported path is:

    1. Check Windows Update again
      • In Windows 11: Start > Settings > Windows Update > Check for updates.
      • In Windows 10: Start > Settings > Update & Security > Windows Update > Check for updates.
      • Install any available updates, then restart the laptop.
    2. Update the Realtek audio driver in Device Manager
      • Select Start, type Device Manager, and open it.
      • Expand Sound, video and game controllers.
      • Right-click Realtek High Definition Audio.
      • Select Update driver > Search automatically for drivers.
      • Complete the update, then restart the laptop.
    3. Reinstall the audio driver if updating does not help
      • Open Device Manager.
      • Expand Sound, video and game controllers.
      • Right-click the Realtek audio device and select Uninstall device.
      • If prompted, confirm uninstall. On some Windows versions there may also be a checkbox to remove the driver.
      • Save work first, then restart the laptop.
      • Windows should automatically reinstall the audio driver after restart.
    4. Try the generic Windows audio driver
      • In Device Manager, right-click the audio device.
      • Select Update driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer.
      • Select the audio device shown, choose Next, and finish the install.
    5. If sound stopped immediately after Windows Update, roll back the driver
      • In Device Manager, right-click the Realtek device and select Properties.
      • Open the Driver tab.
      • Select Roll Back Driver.
      • Follow the prompts and select Yes.
    6. If Windows still reports the best driver is installed
      • Download the latest audio driver from the laptop manufacturer’s support site for the exact laptop model.
      • Install it using the manufacturer’s instructions, then restart.

    If the issue began only after the update, steps 3 and 5 are the most directly relevant.

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  2. Estrella721 46,015 Reputation points Independent Advisor
    2026-08-13T11:27:30.4966667+00:00

    Hi,

    Let's check some additional information to help resolve the issue:

    1. What is the make and model of your device?

    In the search bar, type MSINFO32 and hit Enter.

    Please share a screenshot of that window.

    2. Press Windows + X and choose Device Manager.

    Click View > Show Hidden devices

    Expand Sound, Video, and Game Controllers.

    Take a screenshot and share it here.

    In the meantime, I suggest that you try the following, which usually fixes the same issue:

    Use an older driver or uninstalling then reinstalling the driver:

    1. Press the Windows key + X and select Device Manager.
    2. Expand Sound, Video, and Game Controllers.
    3. Right-click on your audio driver(Realtek HD Audio, AMD High Definition Audio, etc.)and choose Update driver.
    4. Choose "Browse my computer for driver software"
    5. Click "Let me pick from a list of available drivers on my computer."
    6. Select an older driver from the list and click 'Next.'
    7. Follow the onscreen instructions.
    8. if the problem continues, repeat 1-3 and hit uninstall device instead.
    9. Restart your computer(not shutdown) then check if the issue is resolved.

    Enable Windows Audio:

    Press the Windows key + R, type services.msc and press Enter.

    Scroll through the list and double-click "Windows Audio."

    Click the "Start" or 'Restart' button to enable Windows Audio.

    Double Click Windows audio, Choose Automatic from the Startup type, click Apply then Ok.

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