My Personal Microsoft account shows good with correct email, but to others see me in Teams as Deactivated User

Question

My Personal Microsoft account shows good with correct email, but to others see me in Teams as Deactivated User

Patrick Cobb 0

My Personal Microsoft account shows good with correct email, but to others see me in Teams as Deactivated User. I even changed my Microsoft Account email over a week ago, but that still did not resolve the issue. I think perhaps my account is stuck and need support to flag it as active so others can see my Name in Teams. Everything in Teams on my side looks correct.

0 comments

1 answer

Your answer

Answer 1

Victor1-V 13,020 Microsoft External Staff Moderator

Hi Patrick Cobb,

I understand that your personal Microsoft account and Teams profile appear active on your side, while other people see you as “Deactivated User.”

Please note that this is a user-to-user forum, so contributors cannot access or change the status of your Teams Free profile.

Changing the email address does not create a new Teams Free profile because the new alias remains connected to the same Microsoft account. First, sign out of Teams on all devices, close the app, and then sign back in using the new primary email address. Microsoft recommends signing out and back in after changing the email so that the change is reflected in Teams Free. Change your email address in Microsoft Teams Free | Microsoft Support

If other people still see “Deactivated User,” use the "Contact support" option at the end of the Microsoft Teams Free help page and explain that the personal account is active, but the Teams Free profile appears deactivated to other users.

I hope this helps clarify the appropriate next step.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Victor1-V 13,020 Reputation points Microsoft External Staff Moderator

2026-08-15T10:22:35.5233333+00:00

I hope you are doing well, Patrick!

I'm following up to check if you've had a chance to look over my reply.

Please feel free let me know if you need any further assistance. I look forward to hearing back from you.
Patrick Cobb 0 Reputation points

2026-08-16T00:41:44.0033333+00:00

I had a chat with MS support and was advised that my account was in some sort of stuck status that is a known issue engineers are working on. I was advised to create a new @outlook.com email and then make that my primary on my MS account. I did that and it still isn't working yet, but may take another day or so for that new Outlook email to authenticate through Azure. Hopefully that works and they have a fix soon. Thanks, Patrick
Victor1-V 13,020 Reputation points Microsoft External Staff Moderator

2026-08-19T10:16:57.44+00:00

Hi Patrick,

I’m glad support identified the account status issue and provided a workaround. I hope the new Outlook.com alias resolves the authentication issue. If others still see “Deactivated User” after the change is completed, please contact support again and reference your previous support conversation so they can continue investigating.