Unable to Delete Static Web App

Question

Unable to Delete Static Web App

Sam Uresin 85

I know others are having this issue as well but I just wanted to reach out to the community to see if anyone can suggest a solution that would work.

It all started with trying to add a custom domain. I started the process and it tried to add the custom domain to the DNS records by adding a CNAME record. My DNS is hosted on Azure as well so it should've been a quick and painless process but it got stuck for a long long time and ultimately failed. I don't remember the error message but it didn't work even though the CNAME record got created. I still couldn't reach my static web app site using the custom domain though.

I then tried to delete the custom domain and start over again and this was probably 3 hours ago and it still shows deleting, though it failed a few times and I started the process again. I found some posts on the Internet and some of them suggested removing the CNAME record for the custom domain which I did to no avail.

I then tried deleting the entire static web app and that failed several times -- probably because somewhere in the backend of Azure, the custom domain deletion is probably stuck somewhere. I tried deleting the static web app through the portal as well as Azure CLI and both times it failed after spinning the "in progress" animations for a long long time.

As of now, the static web app is still there though both custom domain and the Production environment show "Deleting". Any suggestions?

Venkatesan S 10,830 Reputation points Microsoft External Staff Moderator

2026-08-13T00:27:09.46+00:00

Hi @Sam Uresin ,

Thank you for contacting Microsoft Support regarding the issue where the custom domain is stuck in the "Deleting" state.

We have started investigating the issue and are currently reviewing the configuration and backend status. We will keep you updated on our findings and share any recommendations or next steps as soon as possible.

If you have any additional details that may help with the investigation, please feel free to share them with us.

We appreciate your patience and understanding while we work on resolving this issue.
Aiden Pan 15 Reputation points

2026-08-13T00:39:10.6433333+00:00

I’m experiencing what appears to be the same issue with Azure Static Web Apps.

My custom domain has been stuck in Deleting since yesterday. I have already tried deleting it from the Azure Portal, Azure CLI, and directly through the ARM REST API.

The REST API still returns:

status: Deleting

with the error:

An unknown error has occurred while adding your custom domain. Please try again later.

I also tried deleting the parent Static Web App , but that fails with:

ResourceOperationFailure: The resource operation completed with terminal provisioning state 'Failed'.

Could you please confirm whether this is related to the same backend issue you are currently investigating, and whether my affected resource/custom domain can also be checked?

I can provide the correlation ID and resource details privately if needed.
Thomas Galia 0 Reputation points

2026-08-13T01:26:49.3833333+00:00

I'm having the same issue. Started with custom domain. then attempted to delete and start over. now stuck deleting.
Craig 0 Reputation points

2026-08-13T16:18:42.4833333+00:00

@Venkatesan S any updates since yesterday regarding this issue? Our account has been experiencing this same issue for the past 2 days.

I can't delete a failed custom domain row when it's in "Deleting" status and it locks up the "Add" button when both Apex and Subdomain are in "Deleting" status. I tried creating 2 more SWA's in different locations, same issue.

We've yet to receive any Email notifications from Microsoft saying our account was affected. Is there a thread somewhere or ticket on your end you can add our Subscription ID to notify us when the issue is resolved?

Thank you in advance.

Answer accepted by question author

TP 163.1K Volunteer Moderator

Hi Sam

Can you retry deleting your custom domain now? I just retried mine and it successfully deleted after about 2-3 minutes. Previously it had been stuck for many hours.

Below is latest update from the Service issue DZXC-65Z:

Service: Static Web Apps

Region: Global

Event tags: --

Impact Statement: Starting at 14:30 UTC on 11 August 2026, you have been identified as an affected customer using Azure Static Web Apps in multiple regions who may experience failures or delays when deleting custom domains for resources hosted in the region. At this time, the impact is limited to a subset of customers.

Current Status: Our teams have completed mitigation actions and are currently monitoring recovery progress. The issue was attributed to a backlog in the job queue responsible for custom domain deletion operations, which caused deployment requests to time out. Mitigation efforts included reducing the batch size of operations and stopping specific operations to accelerate queue recovery. Current telemetry indicates that the queue backlog is decreasing rapidly and is expected to reach a healthy state shortly.

Initial assessments indicate that custom domain creation and update workflows remain healthy, with the impact limited to delayed or failed custom domain deletion requests while the backlog was present.

We are validating recovery by monitoring system performance and confirming successful retries from affected customers.

The next update will be provided in 02 hours, or as events warrant.

Thanks.

-TP

TP 163.1K Reputation points Volunteer Moderator

2026-08-13T16:42:57.5033333+00:00

@Sam Uresin Update: I was just able to successfully ADD custom domain as well. That failed for me before.
Sam Uresin 85 Reputation points

2026-08-13T16:54:20.1966667+00:00

Yes, I was able to first remove the custom domain and then the entire SWA. I then created a new SWA and added my custom domain to it.

Everything works fine now. Thank you for handling this for us. Much appreciated!
Craig 0 Reputation points

2026-08-13T17:04:47.6466667+00:00

Confirmed working again.

3 additional answers

Your answer

Venkatesan S 10,830 Reputation points Microsoft External Staff Moderator

2026-08-13T00:27:09.46+00:00

Hi @Sam Uresin ,

Thank you for contacting Microsoft Support regarding the issue where the custom domain is stuck in the "Deleting" state.

We have started investigating the issue and are currently reviewing the configuration and backend status. We will keep you updated on our findings and share any recommendations or next steps as soon as possible.

If you have any additional details that may help with the investigation, please feel free to share them with us.

We appreciate your patience and understanding while we work on resolving this issue.
Aiden Pan 15 Reputation points

2026-08-13T00:39:10.6433333+00:00

I’m experiencing what appears to be the same issue with Azure Static Web Apps.

My custom domain has been stuck in Deleting since yesterday. I have already tried deleting it from the Azure Portal, Azure CLI, and directly through the ARM REST API.

The REST API still returns:

status: Deleting

with the error:

An unknown error has occurred while adding your custom domain. Please try again later.

I also tried deleting the parent Static Web App , but that fails with:

ResourceOperationFailure: The resource operation completed with terminal provisioning state 'Failed'.

Could you please confirm whether this is related to the same backend issue you are currently investigating, and whether my affected resource/custom domain can also be checked?

I can provide the correlation ID and resource details privately if needed.
Thomas Galia 0 Reputation points

2026-08-13T01:26:49.3833333+00:00

I'm having the same issue. Started with custom domain. then attempted to delete and start over. now stuck deleting.
Craig 0 Reputation points

2026-08-13T16:18:42.4833333+00:00

@Venkatesan S any updates since yesterday regarding this issue? Our account has been experiencing this same issue for the past 2 days.

I can't delete a failed custom domain row when it's in "Deleting" status and it locks up the "Add" button when both Apex and Subdomain are in "Deleting" status. I tried creating 2 more SWA's in different locations, same issue.

We've yet to receive any Email notifications from Microsoft saying our account was affected. Is there a thread somewhere or ticket on your end you can add our Subscription ID to notify us when the issue is resolved?

Thank you in advance.
TP 163.1K Reputation points Volunteer Moderator

2026-08-13T16:42:57.5033333+00:00

@Sam Uresin Update: I was just able to successfully ADD custom domain as well. That failed for me before.
Sam Uresin 85 Reputation points

2026-08-13T16:54:20.1966667+00:00

Yes, I was able to first remove the custom domain and then the entire SWA. I then created a new SWA and added my custom domain to it.

Everything works fine now. Thank you for handling this for us. Much appreciated!
Craig 0 Reputation points

2026-08-13T17:04:47.6466667+00:00

Confirmed working again.

Answer 1

Hi @Sam Uresin ,

Thank you for your patience while we looked into this.

We have received confirmation that mitigation has been applied, and your custom domain issue should now be resolved.

Could you please retry the operation and verify whether everything is working as expected?

If you are still experiencing any issues, please reply with an update and any relevant details. We will be happy to continue assisting you and investigate further if needed.

Kindly let us know if the above helps or you need further assistance on this issue.

Please do not forget to and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

If you have any other questions, let me know in the "comments" and I would be happy to help you

Answer 2

Sam Uresin 85

It looks like only the Azure Support can fix this for us, according to this post:
https://learn.microsoft.com/en-us/answers/questions/5941577/azure-static-web-app-custom-domain-stuck-in-deleti

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Answer 3

Sam Uresin 85

Mine is still stuck since yesterday -- both the custom domain and the "Production" environment still show as "Deleting".

The Microsoft support person @Venkatesan S said they're investigating the issue, but I ask "how"? Do they know my Azure Subscription ID? Sounds like a generic response to pacify paying customers. I hope I'm wrong!

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