Xbox family group issues

If you are genuinely under Microsoft's applicable child age, an adult/parent Microsoft account that provided consent has to manage the account. Microsoft specifically says that removing parental consent can allow a child account to be removed from the Family group.

If the account is incorrectly classified as a child because the date of birth on the Microsoft account is wrong, that's a different situation. Microsoft has a process for correcting an account whose birthdate indicates the user is underage.

Hello rmp,

Adding another parent account may not help because only the adult account that originally granted consent can manage or remove that consent.

First, try to recover the original parent/organizer account:

1. Start with the Microsoft account Sign-in Helper.
2. If Microsoft directs you to the recovery form, complete the Microsoft Account Recovery Form.
3. After recovering the account, sign in to Manage parental consent, remove consent for the child account, and then remove the account from the family group.

Only use the birth-date route if the date of birth on the affected account is genuinely incorrect. Follow Microsoft’s official birth-date correction process. If consent already exists, the adult account that originally granted consent must sign in and select Edit this child’s personal info.

Hey there xbox i have new xbox yesterday right i was asleep and i woke up to play cod but no suspended to 7th of october what did i do it doesnt tell me what i did to get this