Custom domain stuck in Deleting state

Question

Custom domain stuck in Deleting state

Harsha M 40

Here are the things I have tried so far without any luck:

Deleting the domain via CLI and the portal
Removed all DNS records for the domain in NameCheap registrar and tried deleting the domain
Other people on this forum had used a script that keeps trying to delete in a loop. I tried that script too.
I tried deleting the entire static web app resource which contains the custom domain. But deleting the static web app fails too.

Are there any other solutions? can someone raise a ticket?

The static web app is 'sivaharsha-chits-prod-web' and custom domain is sivaharshachits.com

Praneeth Maddali 12,670 Reputation points Microsoft External Staff Moderator

2026-08-12T17:02:56.85+00:00

Hi @Harsha M

Thank you for contacting Microsoft Support regarding the issue where the custom domain is stuck in the "Deleting" state.

We have started investigating the issue and are currently reviewing the configuration and backend status. We will keep you updated on our findings and share any recommendations or next steps as soon as possible.

If you have any additional details that may help with the investigation, please feel free to share them with us.

We appreciate your patience and understanding while we work on resolving this issue.
Harsha M 40 Reputation points

2026-08-13T11:06:27.43+00:00

Thanks @Praneeth Maddali , its been more than 36 hours since when i'm facing this issue. I see that a number of other people are also facing this issue as they have posted in this community forum.

Can you please escalate and find a solution quickly? Thank you.

Answer accepted by question author

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Praneeth Maddali 12,670 Reputation points Microsoft External Staff Moderator

2026-08-12T17:02:56.85+00:00

Hi @Harsha M

Thank you for contacting Microsoft Support regarding the issue where the custom domain is stuck in the "Deleting" state.

We have started investigating the issue and are currently reviewing the configuration and backend status. We will keep you updated on our findings and share any recommendations or next steps as soon as possible.

If you have any additional details that may help with the investigation, please feel free to share them with us.

We appreciate your patience and understanding while we work on resolving this issue.
Harsha M 40 Reputation points

2026-08-13T11:06:27.43+00:00

Thanks @Praneeth Maddali , its been more than 36 hours since when i'm facing this issue. I see that a number of other people are also facing this issue as they have posted in this community forum.

Can you please escalate and find a solution quickly? Thank you.

Answer 1

Hi @Harsha M

Thank you for your patience while we looked into this.

We have received confirmation that mitigation has been applied, and your custom domain issue should now be resolved. Could you please retry the operation and verify whether everything is working as expected?

If you are still experiencing any issues, please reply with an update and any relevant details. We will be happy to continue assisting you and investigate further if needed.

We look forward to hearing back from you.

If the answer is helpful, Please do click "Accept the answer” and Yes, this can be beneficial to other community members.

If you have any other questions, let me know in the "comments" and I would be happy to help you

Answer 2

Hi,

Can you retry deleting your custom domain now? I just retried mine and it successfully deleted after about 2-3 minutes. Previously it had been stuck for many hours.

Below is latest update from the Service issue DZXC-65Z:

Service: Static Web Apps

Region: Global

Event tags: --

Impact Statement: Starting at 14:30 UTC on 11 August 2026, you have been identified as an affected customer using Azure Static Web Apps in multiple regions who may experience failures or delays when deleting custom domains for resources hosted in the region. At this time, the impact is limited to a subset of customers.

Current Status: Our teams have completed mitigation actions and are currently monitoring recovery progress. The issue was attributed to a backlog in the job queue responsible for custom domain deletion operations, which caused deployment requests to time out. Mitigation efforts included reducing the batch size of operations and stopping specific operations to accelerate queue recovery. Current telemetry indicates that the queue backlog is decreasing rapidly and is expected to reach a healthy state shortly.

Initial assessments indicate that custom domain creation and update workflows remain healthy, with the impact limited to delayed or failed custom domain deletion requests while the backlog was present.

We are validating recovery by monitoring system performance and confirming successful retries from affected customers.

The next update will be provided in 02 hours, or as events warrant.

Also, I was just able to successfully ADD a custom domain whereas before that was failed for me.

Thanks.

-TP