Static Web App Custom domain status stuck on Deleting

Question

Static Web App Custom domain status stuck on Deleting

David Marshall 20

As the title states, Static Web App Custom domain status stuck on Deleting.

Have tried all the suggestions, but can't submit a support request without posting here...

Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-08-12T12:09:22.32+00:00

Hello @David Marshall

Thank you for reaching out Microsoft Q&A. We need little more information, please provide the same in private message.
David Marshall 20 Reputation points

2026-08-13T02:42:33.5766667+00:00

It's been almost 24 hours and the custom domain is still deleting.

I'm trying to move a web app and associated resources to a client's Azure account. I gave up and tried a different domain name and it won't verify, then won't delete.

I decided to use a different domain altogether with a new SWA, set up a DNS zone in Azure and updated the nameservers accordingly thinking it would be fine if it had control of the DNS. Ha!

Another custom domain that won't verify and now won't delete! What is going on!!!
David Marshall 20 Reputation points

2026-08-13T07:56:52.2033333+00:00
Perhaps this is the issue...? https://app.azure.com/h/DZXC-65Z/434268

"Active - Azure Static Web Apps custom domain operations issue in multiple regions"

Or is it as per.. https://learn.microsoft.com/en-us/answers/questions/5919994/custom-domain-stuck-in-deleting-state-on-azure-sta

Open a support ticket in Azure Portal.

Clearly state that:

The custom domain is in Deleting for more than 24 hours on an Azure Static Web App.

Portal, az staticwebapp hostname delete, and direct ARM DELETE calls all report success but the domain remains.

The domain cannot be re-added due to the validation requirement and the existing stuck binding.

Be prepared to prove ownership of the domain if requested (this is standard when Azure manually releases a domain binding).

Ask support to manually remove the custom domain binding from the Static Web App slice/backend so the domain can be added again.
David Marshall 20 Reputation points

2026-08-13T14:51:49.6633333+00:00

This guy is scamming... us/users/mikaelmibbarnholdt-0615/ he has nothing to do with this. Sorry I guess Azure decided to delete the post... I guess it surprised me because they haven't done anything to fix this issue thus far. 🙄
David Marshall 20 Reputation points

2026-08-13T14:59:29.1733333+00:00

Now I look crazy because i'm arguing with myself as the other comment have been deleted!

It would be so much better if Azure could just provide the service we pay for! PLEASE! 🙏
David Marshall 20 Reputation points

2026-08-14T00:11:44.1233333+00:00

All of the stuck custom domains are still stuck.

I will be happy if when someone investigates further.

I look forward to them being unstuck. 🙄
David Marshall 20 Reputation points

2026-08-14T00:29:40.6166667+00:00

The domain still had a status of "Deleting", but retrying the operation succeeded.

I really hope I never have to try and get "support" from Microsoft again!

Answer accepted by question author

TP 163.1K Volunteer Moderator

Hi David,

Can you retry deleting your custom domain now? I just retried mine and it successfully deleted after about 2-3 minutes. Previously it had been stuck for many hours.

Below is latest update from the Service issue DZXC-65Z:

Service: Static Web Apps

Region: Global

Event tags: --

Impact Statement: Starting at 14:30 UTC on 11 August 2026, you have been identified as an affected customer using Azure Static Web Apps in multiple regions who may experience failures or delays when deleting custom domains for resources hosted in the region. At this time, the impact is limited to a subset of customers.

Current Status: Our teams have completed mitigation actions and are currently monitoring recovery progress. The issue was attributed to a backlog in the job queue responsible for custom domain deletion operations, which caused deployment requests to time out. Mitigation efforts included reducing the batch size of operations and stopping specific operations to accelerate queue recovery. Current telemetry indicates that the queue backlog is decreasing rapidly and is expected to reach a healthy state shortly.

Initial assessments indicate that custom domain creation and update workflows remain healthy, with the impact limited to delayed or failed custom domain deletion requests while the backlog was present.

We are validating recovery by monitoring system performance and confirming successful retries from affected customers.

The next update will be provided in 02 hours, or as events warrant.

Thanks.

-TP

David Marshall 20 Reputation points

2026-08-14T01:34:35.17+00:00

The custom domains still had a status of "Deleting", but retrying the operation succeeded.

The 2 days of downtime and the associated stress was really not what I needed.

I guess this is why people hate dealing with I.T. 🙄

1 additional answer

Your answer

Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-08-12T12:09:22.32+00:00

Hello @David Marshall

Thank you for reaching out Microsoft Q&A. We need little more information, please provide the same in private message.
David Marshall 20 Reputation points

2026-08-13T02:42:33.5766667+00:00

It's been almost 24 hours and the custom domain is still deleting.

I'm trying to move a web app and associated resources to a client's Azure account. I gave up and tried a different domain name and it won't verify, then won't delete.

I decided to use a different domain altogether with a new SWA, set up a DNS zone in Azure and updated the nameservers accordingly thinking it would be fine if it had control of the DNS. Ha!

Another custom domain that won't verify and now won't delete! What is going on!!!
David Marshall 20 Reputation points

2026-08-13T07:56:52.2033333+00:00

Perhaps this is the issue...? https://app.azure.com/h/DZXC-65Z/434268

"Active - Azure Static Web Apps custom domain operations issue in multiple regions"

Or is it as per.. https://learn.microsoft.com/en-us/answers/questions/5919994/custom-domain-stuck-in-deleting-state-on-azure-sta

Open a support ticket in Azure Portal.

Clearly state that:

The custom domain is in Deleting for more than 24 hours on an Azure Static Web App.

Portal, az staticwebapp hostname delete, and direct ARM DELETE calls all report success but the domain remains.

The domain cannot be re-added due to the validation requirement and the existing stuck binding.

Be prepared to prove ownership of the domain if requested (this is standard when Azure manually releases a domain binding).

Ask support to manually remove the custom domain binding from the Static Web App slice/backend so the domain can be added again.
David Marshall 20 Reputation points

2026-08-13T14:51:49.6633333+00:00

This guy is scamming... us/users/mikaelmibbarnholdt-0615/ he has nothing to do with this. Sorry I guess Azure decided to delete the post... I guess it surprised me because they haven't done anything to fix this issue thus far. 🙄
David Marshall 20 Reputation points

2026-08-13T14:59:29.1733333+00:00

Now I look crazy because i'm arguing with myself as the other comment have been deleted!

It would be so much better if Azure could just provide the service we pay for! PLEASE! 🙏
David Marshall 20 Reputation points

2026-08-14T00:11:44.1233333+00:00

All of the stuck custom domains are still stuck.

I will be happy if when someone investigates further.

I look forward to them being unstuck. 🙄
David Marshall 20 Reputation points

2026-08-14T00:29:40.6166667+00:00

The domain still had a status of "Deleting", but retrying the operation succeeded.

I really hope I never have to try and get "support" from Microsoft again!
David Marshall 20 Reputation points

2026-08-14T01:34:35.17+00:00

The custom domains still had a status of "Deleting", but retrying the operation succeeded.

The 2 days of downtime and the associated stress was really not what I needed.

I guess this is why people hate dealing with I.T. 🙄

Answer 1

Aditya N 3,890 Microsoft External Staff Moderator

Hello @David Marshall

Please retry the operation and let us know whether everything is working as expected?

If you’re still experiencing any issues, just reply with an update and any relevant details. We’ll be happy to continue assisting you and investigate further if needed.

We look forward to hearing back from you.

0 comments