One drive password protected link cannot verify on mobile devices

Question

One drive password protected link cannot verify on mobile devices

Panagiotis Toumpas 0

Hello,

I am facing an issue with password protected folder sharing in one drive

I created a folder -> Click on share -> Click on settings -> Set a password and expiration date -> Saved the settings -> copied link.

Sharing the link when it is accessed via a mobile device does not pass verify while on computers work fine.

Anyone else has this issue? Any known solutions?

Falcon Ener Kise 0 Reputation points

2026-09-14T08:51:42.07+00:00

I have same problem here. Have been reported from my customers for some weeks.

1 answer

Your answer

Falcon Ener Kise 0 Reputation points

2026-09-14T08:51:42.07+00:00

I have same problem here. Have been reported from my customers for some weeks.

Answer 1

Lucus-V 13,115 Microsoft External Staff Moderator

Hi Panagiotis Toumpas,

Could you please provide the following details?

Does the issue occur on iOS, Android, or both?
Are recipients opening the link in the OneDrive app, a mobile browser (Safari/Chrome), or from within another app such as Outlook, Teams, or WhatsApp?
What exactly happens during verification? For example:
Does the password prompt appear?
- Is an error message displayed after entering the password?
- Does the page remain stuck on the verification screen?
- Can you reproduce the issue on multiple mobile devices?

As an initial troubleshooting step, please try opening the shared link directly in a mobile browser (Safari or Chrome) instead of the OneDrive app or an embedded browser within another application. Also ensure the OneDrive app is updated to the latest version if the link is being opened through the app.

Lucus-V 13,115 Reputation points Microsoft External Staff Moderator

2026-08-13T16:08:39.1766667+00:00

Hi Panagiotis Toumpas,

I hope everything is going well on your end. Just wanted to check in and see how things are going for you lately, anything you'd like to share or discuss?
Falcon Ener Kise 0 Reputation points

2026-09-14T13:58:37.5033333+00:00

I have had this issue for several weeks. My customers have reported this, but since they could access the link on the computer, it was not alarming. But now, that more customers report this, and most are mostly on phone, this has now become a greater issue.

The link doesn't work on my phone either: Samsung S22, Gmail-app with internal browser. External browser I cannot test bc it sends me directly to the app.