I received a Planner and Project 365 ID from my organization (for the subscription), but where can I download the app? It doesn't show up when I go to add apps in my account.

Harris Molly 0 Reputation points
2026-08-12T01:43:17.4633333+00:00

I received a Planner and Project 365 ID from my organization (for the subscription), but where can I download the app? It doesn't show up when I go to add apps in my account.

Microsoft 365 and Office | Project | For business | Windows
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  1. Hani-Ng 1,225 Reputation points Independent Advisor
    2026-08-12T02:08:28.7466667+00:00

    Hi Harris Molly

    If your organization assigned you a Planner and Project Plan 3 or Plan 5 license, you should be able to install the Project Online Desktop Client (Windows only) from your Microsoft 365 account, provided the license has been assigned correctly.

    -Sign in to https://m365.cloud.microsoft/apps with your work/school account.

    -Select Install apps > Microsoft 365 apps > Apps & devices. (or you can go to: https://portal.office.com/account/?ref=Harmony#installs)

    -Look for Project and select Install Project.

    User's image

    If Project does not appear under Apps & devices, it usually means the Project license has not been fully assigned to your account or the license does not include the desktop client. Your administrator needs to verify that the Project Online Desktop Client service is enabled for your user account.

    For more information, you can see: Install Project | Microsoft Support

    I hope this information helps.

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  2. AI answer

    2026-08-12T01:43:33.71+00:00

    If Planner or Project does not appear in the apps list, the most common causes are:

    1. The organization has not turned the app on for the account.
    2. The required license or service has not been assigned.
    3. The organization manages app installation centrally, so self-service install is not available.

    For Planner:

    • Sign in to the Microsoft 365 home page.
    • Open the app launcher.
    • Look for Planner.
    • If it is not visible, select More apps and then All apps.
    • Planner can also be added in Teams: go to Apps, search for Planner, and select Add.
    • If Planner still does not appear, the organization might not have the app turned on, so the Microsoft 365 administrator needs to enable it.

    For Project desktop client:

    • The download option appears only when the account has the correct Project license and the Project Online Desktop Client service is enabled.
    • Sign in at office.com.
    • Go to Apps > Install apps > Microsoft 365 apps.
    • In the install window, select Project if it is offered.
    • If Project is missing there, ask the Microsoft 365 admin to check the assigned license and confirm that Project Online Desktop Client is turned on under Licenses and Apps.
    • Some organizations deploy Project with tools such as ODT, Intune, or SCCM instead of allowing direct download.

    If the goal is only to access assigned apps, the My Apps portal can also be checked from the My Account portal by selecting My Apps. If access to that portal is blocked, the organization’s Help desk must grant permission.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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